Privacy Policy

Last updated: April 3, 2026

1. Introduction

OneCloud Networks LLC ("OneCloud Networks," "we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website at onecloudnetworks.com, our AI Receptionist platform, and our social media management application OCN Social Poster.

By using our services, you consent to the data practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

When you use our services, including OCN Social Poster, we may collect:

• Account Information: Your name, email address, phone number, and business information provided during registration or contact form submissions.
• Authentication Data: When you connect third-party social media accounts (such as TikTok, Facebook, Instagram, or YouTube) to OCN Social Poster, we receive and store OAuth tokens that allow us to publish content on your behalf. We do not store your social media passwords.
• Content Data: Social media posts, images, captions, and scheduling preferences you create through OCN Social Poster for publishing to your connected platforms.
• Communication Data: Information from calls handled by our AI Receptionist, including caller information and call logs.

2.2 Information Collected Automatically

• Usage Data: Information about how you interact with our services, including pages visited, features used, and timestamps.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Analytics Data: We use Google Analytics (GA4) to understand website traffic and user behavior.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services, including publishing content through OCN Social Poster to your connected social media accounts
• Process and manage your AI Receptionist call handling
• Communicate with you about your account, services, and support requests
• Improve and optimize our services and user experience
• Comply with legal obligations and protect our rights

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Third-Party Platforms: When you use OCN Social Poster to publish content, we transmit your content to the social media platforms you have authorized (e.g., TikTok, Facebook, Instagram, YouTube) via their official APIs.
• Service Providers: We may share information with trusted third-party service providers who assist us in operating our services, such as cloud hosting providers, analytics services, and API providers.
• Legal Requirements: We may disclose information if required by law, regulation, legal process, or governmental request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit, secure storage of authentication tokens, and regular security reviews.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy. When you disconnect a social media account from OCN Social Poster, we delete the associated OAuth tokens. You may request deletion of your account and associated data at any time by contacting us.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access and receive a copy of your personal data
• Correct inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict the processing of your data
• Withdraw consent at any time
• Revoke OCN Social Poster's access to your social media accounts at any time through the respective platform's settings

8. Third-Party Links and Services

Our services may contain links to third-party websites or integrate with third-party platforms. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you connect to through our platform.

9. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

OneCloud Networks LLC
Plano, Texas
Phone: (877) 774-1777
Email: sales@onecloudnetworks.com
Website: onecloudnetworks.com