VoIP Security Best Practices for Businesses

Security vulnerabilities and fraud are more than just a hassle to deal with—they can negatively impact your bottom line. Intruders can prohibit you from accessing your private data and even blocking you from making or receiving calls. Security issues take you away from getting your work done safely.

That’s why every business needs a VoIP security plan that provides confidentiality, integrity, availability, manageability and assurance.

There are a few features all communication lines in order to ensure security. In this post we will cover those features and the questions to ask when you are choosing your VoIP Business provider.

What Level of Protection Do You Need?

Different companies have very different risk exposures and security requirements. For example, a small ad agency is unlikely to need the same rigorous security as a bank.


Before deciding on your communication system, ask yourself:

  • What are your security requirements?
  • Are you after simple protections that will be easy to manage on your own?
  • Do you need on-demand access to experts who can configure your system to the highest level of security?

Communication Fraud Detection

The best cloud-based PBX solutions come equipped with security toolkits to help you detect fraud and identify risks that otherwise might go unnoticed. In the 21st Century, it’s necessary to find a communication partner that offers:


The ability to:

Check for weak passwords
Evaluate forwarding patterns
Manage authentication settings


At a minimum. Speak with your communication platform partner about what fraud detection tools they have in place.

Have a Way to Quickly Fix Breaches

Your service provider should make it easy for you to report suspected vulnerabilities. Experts should help you confirm your findings, gather the required technical information and take quick corrective action to keep your VoIP lines secure.


Encryption to Keep Your Data Private

You’ve no doubt seen the lock icon in your browser that shows when your communication with a web server is encrypted. Encryption is one of the most common and effective protections on the Internet. Your cloud service provider should automatically encrypt your data so only authorized parties can read it.

Protect Mobile Devices


As more employees work remotely or on the go, cell phones, tablets and other “Bring Your Own Device” (BYOD) equipment can be connected to your company network without IT even knowing it’s there. You will need to have a tool that allows you to secure and authenticate all of your devices, preferably before they can connect to your cloud PBX.



Regularly Update Security of VoIP and Other Communication Tools


When you move your communications infrastructure to the cloud, you are assured of the latest available software – from operating system patches and new feature releases to the latest security protections and toolkit updates. Should you rely on a traditional PBX, you will need to be sure to invest in the latest security technology to avoid falling behind and falling prey to data breaches.


We are happy to provide a cloud-based communication solution that matches these qualifications and more. 


Contact us today to protect your business from risk: