Whether you run a call center, a wholesale distribution business, or any other startup, Level 3 VoIP phones are your go-to solution to reduce operating costs. The company claims that it is designed for conferencing providers, voice portals, and call center operators who are looking for reasonable phone services with better audio quality and toll-free calling services.
Want to know more about Level 3 Communications VoIP? Don’t know whether it is the right choice for your business? Here is a complete guide about this communication setup and how you can benefit from it.
What Does Level 3 Communications Phone VoIP Mean?
Before we discuss Level 3 Communications VoIP, let us understand what each means. A VoIP number is a phone service that lets you make and receive calls over the internet, rather than public switched telephone networks. Moreover, Level 3 Communications is a telecommunication company based in the USA that specializes in internet services.
Recently, the company launched a VoIP toll-free calling service for businesses, government agencies, and sales distributors. It eliminates the need for long-distance and costly phone lines and offers quick solutions for call center operations and conferencing operations.
In crux, the Level 3 Communications phone is a calling service, intended for call center operators, conferencing providers, and voice portals. For starters, level 3 sells voice and information services to companies that want to transform their calling services to clients. Now, let us begin and understand how Level 3 Communications works.
Simply put, Level 3 Communications leverages toll-free voice calls that originate on traditional analog PSTN phones and then are converted to VoIP portals. After this, the traffic created by the communications is transported over to the multiprotocol label switching or MPL IP network.
This system helps organizations utilize the advanced features of traditional PBX phone systems and traditional Centrex. As compared with traditional analog services, companies can save costs and satisfy their customers better. Moreover, VoIP has built-ready software that outsources the level 3s support, allowing advanced capabilities like distributed deployments.
Level 3 Communications Phone Meaning
Now the question is, what exactly is the level 3 phone? For freshers, it is a virtual telephone number that is connected through your VoIP Voice Over IP rather than your transitional PSTN Public Switched Telephone Network. It aims to cater to your digital voice calling services, call center operators, and conferencing providers at a low cost.
But, how do these calls work? When a customer makes a call, the company’s codecs convert the toll-free voice calls from traditional analog phones into IP traffic, which is then transported over Level 3’s label-switched IP networks. Later, when the agent speaks, the signals are converted back into a format that is easily understood by the analog PSTN to the recipient.
Please note that a Level 3 Communications phone does not only apply to the USA, but it is also available in other countries.
As discussed above, Level 3 Communications VoIP is designed for conference providers and call center operators. It sells information services to other carriers who are responsible for providing these services to clients. Simply put, the Level 3 carriers are your regional service providers.
For starters, a standard Level 3 Communication VoIP carrier provides the following services.
●Wavelength services for companies that are required to control their phone networks internally.
●Providing high-speed connections to clients, including internet, telephone networks, and competitor’s networks.
●Network management, design, installation, and constant administration or monitoring of the sophisticated level 3 communication phone systems.
●Storage centers for cloud hosting and customer services.
Please note that these features may vary depending on your Level 3 carrier. It is also influenced by your choice of subscription, budget, and operational requirements.
Why Use Level 3 VoIP Number?
Now, let us address the main issue, why should you switch to a Level 3 Communications VoIP phone number? In today’s world with advanced communication systems, customers have pretty high expectations from brands, especially when it comes to answering queries and getting direct access to them. This is why most people employ advanced calling systems like level 3 VoIPs.
It is where Level 3 Communications VoIP numbers come in handy. Unlike traditional phone systems, they have the following characteristics; crisp and clear voice quality, lower cost, no operational or maintenance expenses, 24/7 availability, and better confidentiality. Simply put, it helps your company appear more professional and gives you a competitive advantage, as the callers won’t probably face any connectivity issues.
Level 3 Communications VoIP is owned by Level 3 Communications, which is an international telecommunication company. The company, located in Broomfield, Colorado, specializes in telecommunication services and internet services. Currently, Level 3 Communications has European headquarters in England (London), and Latin, and American headquarters (Buenos Aires, Argentina).
According to the profile, the company’s customer base includes businesses, wholesale distributors, call centers, conference providers, and government agencies. It typically connects regional customers to the business from the countries it is based in.
Additionally, Level 3 Communication was appointed to provide textPlus applications, including IP-based voice services and messaging services like short message service and telephone phone number services. Companies can connect these services to a variety of devices and OS.
Advantages of Level 3 Communications VoIP: Unified Communications Benefits
Cloud-based voice communications have come a long way for digital transformation in today’s business environment. The best-selling characteristics of Level 3 Communications VoIP include low operational cost, increased flexibility, better scalability, and 24/7 availability. So, let us check out a few benefits of these VoIP unified communication phone systems.
1. Reduces Expenses
VoIP phone setups are an excellent alternative to reduce the call cost. On average, it helps save around 90% on international calls and 40% on local calls. Here is how it aids companies in reducing the overall cost.
●It eliminates the requirement for expensive hardware equipment, reducing the installation cost significantly.
●The VoIP systems use cloud-based systems. Hence, there is no need to maintain a physical system, which means no IT expenses.
●Moreover, the premium VoIP phone systems offer access to more features than a traditional phone setup, without extra cost. Hence, you do not have to pay for additional services like call recordings, emails, and so on.
2. Better Voice Quality
Another benefit of using a Level 3 Communications VoIP is that it offers incredible sound quality with a stable internet connection and a high bandwidth. As long as the connection is consistent, VoIP will use small data packets and codecs to digitally convert the sound, reducing fuzziness in the line and background noises. Unlike traditional phones, it has G.722 codecs, which is double the speed of analog phones, improving the clarity to a great extent.
3. Provides You with Your Desired Phone Number
If you want to port your existing business numbers and need a unique stable number, VoIP can make it possible. With VoIP phone systems, you have the freedom to choose any country’s phone number and local area codes that best your customer base. Ideally, it is advised that you choose a local area code, as it eliminates long-distance call expenses.
Moreover, choosing a local area number makes it more likely for people to pick up the calls, so it is easier for businesses to organize marketing campaigns for their national and regional customers. Plus, the fact that Level 3 Communications supports a toll-free number, your customers can easily access you for free.
4. Highly Scalable
Businesses are more likely to onboard new employees to manage their sales and customer care support sectors as they grow. In this scenario, all you need is a phone system that is easily scalable according to your business structure. It is where the VoIP Level 3 Communications enters.
As discussed above, it does not require you to invest in premium functionalities aside from the subscription. Everything from call recording to video calling, multi-party conference calls, data analytics, and much more is included in a paid subscription.
So, what you need to do is find a flexible price plan for your company and reach out to your customer base economically, irrespective of their size. As you gain more customers, changing the subscription plan is always an option, as there is no hardware setup.
5. Offers Round The Clock Availability
Another good thing about VoIP phone setups is that it allows you to make and receive calls from anywhere, anytime, irrespective of the location. All that is required is a smart device with an active internet connection. It can be your laptop, tablet, or even mobile phone.
Similarly, their round-the-clock availability enables VoIP phones to make calls across countries with different time zones. With such a function, your company can improve its retail operations, even with global clients. Though WiFi is a better option for VoIP phones, it also works just fine with 4G LTE technology.
Last but not least, VoIP phone numbers are perfect for teams, be it commercial or startups. All you need is the right Level 3 carrier that is willing to serve a big or small team as applicable. Along with this, you can also customize premium features like auto-attendant and call-queuing as required by your operational team.
Tips for a Successful Transition to Level 3 Communications VoIP
Not all Level 3 Communications VoIP are equal and one may have a better package than others. It is why you need to evaluate your company’s requirements and the right Level 3 carrier for the budget, business size, and industry you are working in.
Moreover, it is equally significant for companies to find the right balance between the upgrades and their priorities. Here is what you need to consider before narrowing down your Level 3 Communications VoIP service provider.
●How to build, maintain, and scale your customer experience?
●How to reduce the cost of operations in a way that the quality and reliability are not compromised?
●How to simplify the purchasing package? It is especially a concern for multinational businesses that are looking for advanced features like multi-regional currencies, invoicing, shared calling resources, single SLAs and contracts, and standard features.
●How to train your team in using legacy equipment? How to transition to a new technology on the business timetable?
Once done, here is a breakdown of how you can successfully transition to a Level 3 Communications VoIP system.
Step 1 – Switch To A Level 3 VoIP Service
Before you start, please note that this process can be a bit lengthy and overwhelming, which is why it is better to do all the research about the available carriers across the market. Once you have decided on the service provider after careful consideration according to your business, sign up for an account and install the software.
Step 2 – Configure Your Settings On Computers And Mobile Devices
The next step is configuring the settings on the device you will be using for VoIP services. This partially comes down to your service provider and their model. That said, most of them go by entering your account information and selecting a few preferences.
For instance, companies will decide which calls they need to route over the MPLS networks and which will use the analog phone lines. Once you have chosen everything, the system is all set, and you can start making and receiving calls.
Level 3 Communication Solutions To Level Up Your Communication
Companies looking to scale their sales and customer care need to understand that just browsing through various applications is not it. They require a reliable career that can make the digital transformation possible.
It is where Level 3 Communications VoIP comes in, with its ability to enhance internal and external communication, improving efficiency while paying a similar cost. A typical Level 3 Communications VoIP consists of the following.
●Voice Complete: It is designed for organizations trying to make a gradual shift from legacy services to unified communication systems. It combines SIP and ISDN-PRI, outbounding, inbounding calls, and other VoIP features, so companies can kick start their journey with VoIP phones.
●Web/ Video/ Audio/ Event Conferencing: It is a conferencing software that makes collaboration easy between big and small teams.
●Control Center Services: It is a private cloud solution responsible for providing services to revolutionize outdated and premise-based operations. It helps companies with better customer satisfaction and brand overall performance.
●Voice Migration: With this professional service, companies do not have to worry about migration, rather they can focus on their routine operations. As a substitute, level 3 experts develop and implement phase migrations, including managing vendors, integrating legacy, and incorporating other software across the sites.
●Skype Communication for Businesses: This software combines the premium features of Skype for companies utilizing Level 3 Communications networks. It includes data center services, security features, content delivery, conferencing, SIP, and much more, depending on the plan you choose.
●Voice Complete Telephony: It is designed for local companies who do not want to be bothered by managing their voice infrastructures. The software is completely managed and hosted by the service provider.
●Unified Communication: Having unified communication networks helps companies simplify their internal and external communication. It includes voice structures, networking, and security solutions over a single connection, improving the overall efficiency and productivity of routine sales operations.
FAQs
What is Level 3 Communications VoIP?
Level 3 Communications VoIP is a voice-over-internet protocol launched by a telecommunication company, Level 3 Communications. It eliminates the need for long-distance and costly phone lines and offers quick solutions for call center operations and conferencing operations to their customers.
Who uses Level 3 Communications VoIP phones?
According to Level 3 Communications, the company’s customer base includes businesses, call centers, conferencing providers, wholesale distributors, and government agencies. It helps them offer toll-free calls to their customers for better reach at lower rates.
Is Level 3 an ISP?
Level 3 Communications is a multinational telecommunication and internet service provider. The company is based in Broomfield Colorado and enjoys presence in England and Latin America.
Why use the Level 3 Communications VoIP?
There are many reasons why businesses and product distributors use Level 3 Communication VoIP. For the most part, it helps you satisfy their customers with toll-free numbers, a clear and crisp voice, and no maintenance or installation money. Plus, the lower rates, even for international calls, make it great for the global customer base.
Is Level 3 Communications VoIP only available in the USA?
No, Level 3 Communication is not only restricted to the USA headquarters. Apart from this, the service is distributed through several Level 3 carriers across different regions. The quality and pricing largely depend on the service providers.
Final Thoughts
In conclusion, the Level 3 Communications VoIP phone setup is a quick and affordable solution for businesses in search of affordable phone setups. Unlike traditional VoIP systems, it helps companies offer unique toll-free phone numbers to clients with better voice quality and lower investment. Finally, I hope this guide has managed to help you get some insights into the Level 3 Communications VoIP phone system.
Key Takeaways
Finally, let us quickly recap the things we have discussed in the article.
●A Level 3 Communications VoIP is a voice-over internet protocol number service, launched by Level 3 Communications. It allows businesses, conference providers, and government agencies to offer toll-free call services to their customers and clients over the Internet instead of PSTN networks.
●Here is how a typical Level 3 Communications VoIP phone setup works: a business buys Level 3 toll-free phone number, and the free voice call originates from the PSTN network of the customer, it is then converted into IP signals using the company’s Softswitch technology. Finally, the call is transported over level 3’s multiprotocol IP network and the agent receives the call.
●Though the customer does not have to pay for the call, the business pays to the Level 3 carrier for the call expenses (depending on the distance and region). The company is free to choose a unique phone number, specific to their business.
●The Cloud-based VoIP phone systems help businesses lower operational costs, eliminate maintenance and installation expenses, ensure round-the-clock availability, and achieve better clarity for better customer satisfaction.
●It helps businesses reduce calling expenses to a great extent. On average, businesses with around 30 employees can easily save 30% of their monthly expenses by switching to the Level 3 Communications VoIP phone systems.
●These digital phone systems have better voice clarity than traditional phones. However, for this, it requires an active internet connection with a high bandwidth.
●Level 3 Communications VoIP phone systems are perfect for remote teams, as they have no physical hardware equipment. All you need to operate these phone systems is a smart device (laptop, tablet, smartphone) with an active internet connection.
●Not all VoIP phone systems by Level 3 Communications are the same. Hence, it is better to choose a service provider/ Level 3 carrier that is appropriate for your budget, team size, functionality, and other business requirements.
