How To Choose The Right Business Phone System
Top 3 Factors to Consider
The three main factors to consider when choosing the right business phone system:
1. Budget Predictability
2. Escalating Support Costs with Equipment Age
3. Have You Looked Beyond The Obvious?
4. What Features Do You Need?
Adding a new contact center or deploying new productivity features like audio, web, and video conferencing, call recording, and collaboration tools can boost your business. But new features may require a costly infrastructure upgrade.
With cloud communications, you can easily add new services for a predictable monthly fee — no infrastructure investment required. The cost model is so compelling that 75 percent of organizations surveyed about their contact center needs to be predicted they would move to a cloud-based platform.
Phone System Risk Factors to Consider
1. Business Staffing Changes.
2. Tolerance For Downtime.
Communication is vital to almost every business’s operations. You probably won’t want downtime for any reason, even updates or repairs.
With the cloud, you get a carrier-grade infrastructure, independent from local power, networks or systems. Even if your offices are inaccessible, you can work from any Internet connection or cellular device. With a PBX, you will need to invest in duplicate hardware to ensure the same level of protection. Cloud communications relies on wifi support, but can be protected by LTE failover services in case of emergency.
3. Are You Worried About Making The Right Technology Moves?
4. Calculate Your Risk Tolerance.
1. Team Collaboration
Unless you work in a vacuum, the answer is probably yes. Cloud communications can give you a leg up to your competition.
Online collaboration tools let you set up shared workspaces where teams can store files, notes and task lists, hold voice or video conferences, use IM, share screens and stay on top of the same set of information. These are features a PBX won’t be able to match.
2. Communication with Remote or Mobile Workers
3. Is It Hard For Your IT Team To Keep Up With Demand?
4. Stay on Task
Walk into any business and you’ll find communications, calendar alerts and information scattered across devices and applications. Workers waste a lot of time trying to find what they need, when they need it.
Cloud communications can end the productivity drain by aggregating notifications, information, and interactions from multiple sources and serving it up in context, when you need it. You can even integrate communications directly into the apps you use every day – from Salesforce to Google G Suite and Office 365.