How Much Does VoIP Cost in 2024? Price Breakdown & Hidden Fees

Voip Costs

Over time, more and more businesses are shifting towards VoIP communication setups from traditional phone setups. VoIP calling setup satisfies the communication needs and keeps things under budget.

The system is the latest high-speed broadband or cable connection system that helps you make phone calls via the Internet, unlike traditional phone systems. We cannot specify the cost of VoIP setup and fees as it is something that cannot be predicted or specified.

It depends on different factors and mainly on the service providers. Here in this guide, we will look at the information related to the price breakdown and hidden fees of VoIP cost, how much it costs in 2024, and answers to some of the frequently asked questions related to VoIP expenses.

How Much Does VoIP Cost in 2024? Price Breakdown & Hidden Fees

VoIP costs are different in different scenarios. It is comparatively less expensive than traditional phone service. Each and every VoIP provider has its own set of expenses depending upon the tools, machinery, and services it is providing.

VoIP Costs Frequently Asked Questions

Here are some of the frequently asked questions related to VoIP call settings that should be answered beforehand. All these questions are related to VoIP costs so you can have an idea about what you have to pay and you can save yourself from the stress of overpaying.

What Are the Basic Costs of VoIP?

The basic costs of VoIP are somewhere between $25 to $35 per line per month. You will be charged extra for additional features like toll-free numbers, call recording, and equipment rental costs. Keep in mind this VoIP is comparatively affordable and much less in cost as compared to traditional phone service.

The basic cost varies depending on the services provided by the VoIP service provider. There are several elements that play an important role in depicting the charges and expenses when you convert from a traditional system to a VoIP phone system.

The costs are generally one-time expenses and not the ones that you have to pay again and again. Once you get the setup you only have to pay monthly or yearly according to the service you have taken. Let’s put light on the closer details of these expenses.

Monthly or Annual Subscription Fees

After getting the service you have to pay for the phone service in the form of subscription fees. You have to pay the subscription fee either on a monthly basis or on an annual basis. These monthly and annual subscription fees cover the basic VoIP services.

These basic services include the making and receiving of phone calls using an internet connection. There are several subscription plans that offer you different packages right from the basic one to premium options.

The basic packages come with standard features and the premium plans offer you more advanced and latest features. Let’s put light on monthly plans and annual plans so you can have an idea about which one would be beneficial for you.

Monthly Plans

Monthly plans are highly reliable for those who want more flexibility and short-term commitments with their service providers. These monthly plans do not put you in the cage of long-term commitments and you can make changes just after a month if you want.

Monthly plans are ideal for small businesses and allow you to bring change in the package without waiting for a year, unlike yearly plans. But keep in mind they are comparatively expensive in the long run as compared to the annual plans.

Annual Plans

When we talk about the annual plans of VoIP we get to know that they reduced the monthly cost significantly. They are comparatively affordable and are good options for established businesses.

Keep in mind when you get the annual plans you have no choice of making changes in the contracts before the end of the year. However, because annual plans are comparatively affordable most business owners prefer to go with annual plans for their VoIP call setup.

Per-User or Per-Line Costs

Another thing that depicts the cost of VoIP is the number of users and the number of lines that are needed. Almost all VoIP providers structure their costs based on the number of lines or users. Keep in mind the more phone lines you have, the more expensive the setup will be.

Similarly, the more employees you have, the higher the cost will be. You need to make sure to accurately check the number of lines or users you have in your business so that your service provider can exactly tell you what you have to pay.

This also saves you from overpaying. Let’s look at the description of the costs of the VoIP service based on the number of users and the number of lines.

Costs Per User

Some service providers determine the cost based on the number of employees. This means that your charges will be determined by the number of users of the system.

Per-user cost is basically the common pricing model for VoIP services. It is ideal for those businesses in which there is a specific number of employees.

Costs Per Line

Alternatively, there are some VoIP service providers that charge the VoIP system on the basis of phone lines. If there are multiple phone lines in the call system of your business, going with the VoIP service providers that charge on the basis of per line would be better as compared to the service providers that charge on the basis of per user.

Related: Voip Call Recording

Specific Features and Functionalities According to Business Requirements

The VoIP system varies on the basis of the requirements of the business. This also affects the cost that you have to spend on the VoIP system. Specific features and functionalities are comparatively more expensive than the basic and simple features of a VoIP system.

Features like conference calls, auto attendance, call recording, toll-free numbers, and virtual meeting capabilities are always expensive and come in premium packages. Alternatively standard features like voicemail and call forwarding come in the base subscription fee.

They are quite affordable too. Now let’s look at the details of the difference between the cost of standard features and advanced features of VoIP setup.

Standard Features

The basic features that come with VoIP simple setup include call forwarding, voicemail, and domestic calling. They usually come with the base subscription free and you don’t have to pay extra for these standard features. Moreover, you also get unlimited incoming calls and outgoing calls throughout the nation in the basic setup of VoIP.

Advance Features

Alternatively, the premium features for which you have to pay extra include unlimited calling, international calls, Customer Relationship Management Integration that is CRM Integration, and advanced analytics. Similarly, premium customer support is also something that can increase the cost of VoIP setup.

Well, now it’s clear that the basic and standard features that you get with VoIP setup come in the base subscription fee and for them, you don’t have to pay extra. Whereas, advanced features and premium specs are offered to you always with extra additional cost.

What Is The Cheapest VoIP Service?

If you want one of the cheapest and least expensive VoIP services, going with Zoom Calling or Google Voice would be the best choice for you. They are as cheap as only $10 per user per month. This is the lowest rate that you can get for the features enough to satisfy you.

Is VoIP Cheaper Than Regular Phones?

VoIP systems use an internet connection to establish phone calls. This means VoIP is comparatively cheaper and very affordable as compared to regular calling systems.

Moreover, domestic calling over VoIP systems is generally included in the subscription charges of the setup. Whereas the charges for international calls are notably lower for VoIP users as compared to those who choose standard landline setups to make international calls.

VoIP Costs At a Glance

The cost of VoIP systems in businesses varies drastically based on different factors. The charges are determined on the basis of the features and specs you choose, the size of your business, and the type of service you need for your business calling system.

Well, there are 2 different types of VoIP systems available. Let us look at the in-depth details of hosted VoIP costs and on-premise VoIP costs. We will also look at their comparative study and will also discuss VoIP broadband costs later on.

Hosted Vs On-Premise VoIP Costs Compared

VoIP costs vary according to the type of service you opt for for your business. This VoIP generally comes in two choices: hosted and on-premise. Generally, we can say that for a Hosted VoIP system, you pay directly to the service provider and the service provider will host the VoIP service for you.

The equipment and tech will be handled by the service provider on his own. Alternatively, if you want to get an on-premise VoIP setup, you will be responsible for everything right from setup to equipment to the technical needs and all that maintenance.

How Expensive Is Setting Up a VoIP System?

How expensive is the setting up of a VoIP system cannot be answered with some particular amount. This is because it depends on the setup you select. It varies based on different factors.

Factors like what type of service you want to get from your service provider and what features you are looking for in your VoIP setup depict the cost in general. Let’s look at the details about the cost of hosted VoIP and on-premise VoIP.

Hosted VoIP Costs

When it comes to Hosted VoIP Service you don’t need to worry about any additional charges. What you have to make sure of beforehand is that you have a great internet speed to initiate the setup and that’s it. When it comes to Hosted VoIP settings you pay on the basis of per user-per month free.

The total monthly cost varies on the basis of the number of employees that are using the system. You can expect to pay somewhere between $10 to $30 per user in a hosted VoIP system monthly. In this type of VoIP setup, your service provider handles everything right from maintenance, and support, to tech costs and additional equipment.

Related: Is VoIP Reliable For My Business?

On-premise VoIP Costs

The cost of on-premise setup is comparatively higher and much greater as compared to hosted VoIP service. This is because there is specialized equipment that is needed to set up such a system and you have to purchase that equipment on your own.

It has been noticed that an average of approximately $14000 is charged for on-premise VoIP setup even before you have initiated your first call. Now you can expect the expense as a whole.

On-premise VoIP setup is quite expensive and not reliable for small businesses. So it is highly recommended that you go with a Hosted VoIP system because the overall cost that you have to pay for a Hosted VoIP system is 10 times less than what you have to pay for an on-premise VoIP setup.

Small to medium-level businesses can rely on a hosted VoIP system without thinking twice. Whereas fully established and larger businesses should go with an on-premise setup.

VoIP and Broadband Costs

Always keep in mind that VoIP works with an internet connection and for good VoIP service you need to make sure that your internet connection is excellent. You should look for an internet speed of 10 MBPS which is quite reliable for a flawless calling experience.

The broadband cost is also something that should be kept in mind when depicting the overall cost of VoIP settings. These rates vary greatly starting just from $35 and reaching even 100s of dollars per month.

Another thing that you have to keep in mind is to always consider the size of your business before finalizing the broadband connection and VoIP service providers. This can help you get exactly the type of setup according to your needs.

How Much Is VoIP Phone Equipment?

Now let’s look at the cost that you have to pay for the equipment and tools you need to complete the setup of VoIP calling. There are different types of phones that you can go with to set up and complete your VOIP calling system.

Well, this is one of the main costs that you must have to keep in mind. You have got three options of phones for VoIP settings.

The options are VoIP adapters, VoIP phones, and VoIP softphone apps. Let’s look at the details of each so you can finalize which one would be the best choice for you.

VoIP Softphone Apps

Softphone is software that is designed for internet-enabled devices like tablets, computers, and mobiles. It is used to establish phone calls and is something just like the Zoom phone provides you with.

Since most of the employees in the businesses have computers on their tables so going with VoIP softphone apps is one of the quite affordable and cheap ways to get VoIP setup for your business. Well with this Softphone app, you will not need dedicated telephone hardware to establish a call. This means it is something not only affordable but also very easy to manage.

VoIP Adapter

The second choice that you have is spending on a VoIP adapter. It costs you somewhere around $60 and not more than that. It is a type of device that is used to convert the signals in a standard phone into a VoIP signal.

This adaptor is simply attached to your old telephone hardware. And the only work of this adapter is to convert the signals into VoIP signals. But keep in mind, with this, you will be missing some very premium VoIP-specific features that you only can get on specific and particular VoIP phones.

VoIP Phones

VoIP phones are dedicated phones that are made specifically for VoIP calling setups. The phone not only allows you to get basic calling features but also allows you to do video calls that are actually very necessary for video conferencing. VoIP phones come with approximate charges of somewhere around $40 whereas those with all the bells and whistles can even charge you around 100s of dollars too.

how much does voip cost

Installation Costs: What You Should Know

Installation costs vary on the basis of the service providers but you can expect to pay somewhere between $25 to $50 for both labor and installation. It doesn’t matter whether you are getting a hosted VOIP setup or an on-premise VoIP setup.

What you have to keep in mind is that you have to pay somewhere between $25 to $50 per single device installation; for both installation and labor. Alternatively, if you are going to install the VoIP software on already existing business devices like your laptops, tablets, or smartphones there would be no charges that you have to pay for installation.

Hidden Costs of VoIP: What to Know

There are some of the less obvious charges that jump up in the final price of VoIP. These are some of the important charges that you must have to pay but are often overlooked when getting the service. Let’s look at the hidden costs of VoIP and what you should be aware of beforehand.

Taxes and Fees

Just like everything else in life and the world around you, VoIP services are another thing for which you have to pay taxes. The taxes and fees that you have to pay for the VoIP service include local taxes, federal taxes, and state taxes.

These charges vary based on geographical factors which means the applicable taxes would be exactly according to the ones that are standardized in your area. They vary by location and considerably depend upon the phone numbers used and business location.

Additional Features or Add-Ons

If you want to get additional extra features like advanced call analytics, and hands-on customer support, of course, you have to pay extra. Similarly, if you want to get premium features like additional lines and call center functionality, you again have to pay extra.

Keep an eye on the features that you want to get and discuss them with your service provider beforehand. This is important so that they can tell you how much cost you have to pay for the service. Understanding the additional features and add-on costs beforehand helps you stay away from unexpected expenses that can trigger financial stress all of a sudden.

Integrations

If you are planning to integrate the VoIP setup with already existing business tools like CRM systems or artificial intelligence, the package will become more expensive for you. Be prepared to spend some extra to get some extra features or to make integrations with already existing setups in your business.

International Call Costs

Another important thing that you have to keep in mind is how many countries or areas you are going to make calls in. This is because different VoIP service providers charge differently for international calls and at different prices on the basis of geographical location.

For example, there are some service providers that give you lower charges to make calls in Mexico as compared to other areas. Keep in mind this because international call rates are something that can lead you towards overpaying at the end of the month. Regardless of all this, the best thing is VoIP international calls are much more affordable and comparatively cheaper than traditional landline international calling rates.

An Example of How Much You’ll Pay for VoIP

Let’s say there is an office in which the boss is going to get a VoIP system for calling. There are 20 employees in the office.

Let’s calculate the average VoIP system cost the office has to pay to get the service. We will take an example of let’s say “A” service provider.

The cost per user is $19.95. It will become $399 for 20 users. This cost by a service provider is the cost per month.

Now, let’s say the office also wants new VoIP phones. The average cost of one phone is $ 89. And you will need 20 phones for 20 employees so the total cost of the phones becomes $1780.

When you combine these two basic costs, the cost of service and the cost of equipment, it becomes $2179 in total for 20 employees in the office.

The monthly cost of VoIP setup in this 20-employee company is no more than $399 per month. But the initial setup cost is $2179.

These costs are calculated based on a particular service provider. Keep in mind the charges vary on the basis of different service providers according to the services and features they are offering in their setups.

How Much Money Can VoIP Save You?

You can expect to save approximately 50% of expenses after shifting to VoIP systems than traditional phone systems. This is because VoIP costs are much lower in not only their calling rates but also when it comes to hardware, maintenance, and international calling.

Moreover, keep in mind the VoIP system not only saves you financially but also provides you with flawless call quality and boosts the overall efficiency and productivity of the business as a whole. Switching to VoIP calling setup is always recommended in businesses to get better calling time.

Verdict: “How Much Does VoIP Cost”

No doubt, this voice-over-internet protocol system is taking the world by storm. It is quite cost-effective and is a comparatively better option when compared with the landline phone system. This article shows you the approximate costs and charges that you have to pay if you are switching to a VoIP calling system in your business.

We will discuss some of the key points here like going with a Hosted VoIP system is considerably cheaper than choosing the on-premise set-up. But keep in mind for larger and much bigger businesses it would be better to go with an on-premise VoIP setup.

 

Keep an eye on installation costs, labor costs, monthly subscription plans, yearly plans of the service providers, and the specific features that you are going to take from your VoIP service providers. Make sure to look for these details beforehand so you do not end up overpaying or paying what you have not even thought about while getting the system.

What Is Level 3 Communications VoIP?

Level 3 Communications Voip

What Is Level 3 Communications VoIP?

Whether you run a call center, a wholesale distribution business, or any other startup, Level 3 VoIP phones are your go-to solution to reduce operating costs. The company claims that it is designed for conferencing providers, voice portals, and call center operators who are looking for reasonable phone services with better audio quality and toll-free calling services.

Want to know more about Level 3 Communications VoIP? Don’t know whether it is the right choice for your business? Here is a complete guide about this communication setup and how you can benefit from it.

What Does Level 3 Communications Phone VoIP Mean?

Before we discuss Level 3 Communications VoIP, let us understand what each means. A VoIP number is a phone service that lets you make and receive calls over the internet, rather than public switched telephone networks. Moreover, Level 3 Communications is a telecommunication company based in the USA that specializes in internet services.

Recently, the company launched a VoIP toll-free calling service for businesses, government agencies, and sales distributors. It eliminates the need for long-distance and costly phone lines and offers quick solutions for call center operations and conferencing operations.

In crux, the Level 3 Communications phone is a calling service, intended for call center operators, conferencing providers, and voice portals. For starters, level 3 sells voice and information services to companies that want to transform their calling services to clients. Now, let us begin and understand how Level 3 Communications works.

Simply put, Level 3 Communications leverages toll-free voice calls that originate on traditional analog PSTN phones and then are converted to VoIP portals. After this, the traffic created by the communications is transported over to the multiprotocol label switching or MPL IP network.

This system helps organizations utilize the advanced features of traditional PBX phone systems and traditional Centrex. As compared with traditional analog services, companies can save costs and satisfy their customers better. Moreover, VoIP has built-ready software that outsources the level 3s support, allowing advanced capabilities like distributed deployments.

Level 3 Communications Phone Meaning

Now the question is, what exactly is the level 3 phone? For freshers, it is a virtual telephone number that is connected through your VoIP Voice Over IP rather than your transitional PSTN Public Switched Telephone Network. It aims to cater to your digital voice calling services, call center operators, and conferencing providers at a low cost.

But, how do these calls work? When a customer makes a call, the company’s codecs convert the toll-free voice calls from traditional analog phones into IP traffic, which is then transported over Level 3’s label-switched IP networks. Later, when the agent speaks, the signals are converted back into a format that is easily understood by the analog PSTN to the recipient.

Please note that a Level 3 Communications phone does not only apply to the USA, but it is also available in other countries.

Related: Is VOIP Reliable For My Business?

What Is a Level 3 Carrier?

As discussed above, Level 3 Communications VoIP is designed for conference providers and call center operators. It sells information services to other carriers who are responsible for providing these services to clients. Simply put, the Level 3 carriers are your regional service providers.

For starters, a standard Level 3 Communication VoIP carrier provides the following services.

       Wavelength services for companies that are required to control their phone networks internally.

       Providing high-speed connections to clients, including internet, telephone networks, and competitor’s networks.

       Network management, design, installation, and constant administration or monitoring of the sophisticated level 3 communication phone systems.

       Storage centers for cloud hosting and customer services.

Please note that these features may vary depending on your Level 3 carrier. It is also influenced by your choice of subscription, budget, and operational requirements.

Why Use Level 3 VoIP Number?

Now, let us address the main issue, why should you switch to a Level 3 Communications VoIP phone number? In today’s world with advanced communication systems, customers have pretty high expectations from brands, especially when it comes to answering queries and getting direct access to them. This is why most people employ advanced calling systems like level 3 VoIPs.

It is where Level 3 Communications VoIP numbers come in handy. Unlike traditional phone systems, they have the following characteristics; crisp and clear voice quality, lower cost, no operational or maintenance expenses, 24/7 availability, and better confidentiality. Simply put, it helps your company appear more professional and gives you a competitive advantage, as the callers won’t probably face any connectivity issues.

Who Owns Level 3 Communications VoIP?

Level 3 Communications VoIP is owned by Level 3 Communications, which is an international telecommunication company. The company, located in Broomfield, Colorado, specializes in telecommunication services and internet services. Currently, Level 3 Communications has European headquarters in England (London), and Latin, and American headquarters (Buenos Aires, Argentina).

According to the profile, the company’s customer base includes businesses, wholesale distributors, call centers, conference providers, and government agencies. It typically connects regional customers to the business from the countries it is based in.

Additionally, Level 3 Communication was appointed to provide textPlus applications, including IP-based voice services and messaging services like short message service and telephone phone number services. Companies can connect these services to a variety of devices and OS.

how voip works

Related: How to Get a Voip Number?

Advantages of Level 3 Communications VoIP: Unified Communications Benefits

Cloud-based voice communications have come a long way for digital transformation in today’s business environment. The best-selling characteristics of Level 3 Communications VoIP include low operational cost, increased flexibility, better scalability, and 24/7 availability. So, let us check out a few benefits of these VoIP unified communication phone systems.

1. Reduces Expenses

VoIP phone setups are an excellent alternative to reduce the call cost. On average, it helps save around 90% on international calls and 40% on local calls. Here is how it aids companies in reducing the overall cost.

       It eliminates the requirement for expensive hardware equipment, reducing the installation cost significantly.

       The VoIP systems use cloud-based systems. Hence, there is no need to maintain a physical system, which means no IT expenses.

       Moreover, the premium VoIP phone systems offer access to more features than a traditional phone setup, without extra cost. Hence, you do not have to pay for additional services like call recordings, emails, and so on.

2. Better Voice Quality

Another benefit of using a Level 3 Communications VoIP is that it offers incredible sound quality with a stable internet connection and a high bandwidth. As long as the connection is consistent, VoIP will use small data packets and codecs to digitally convert the sound, reducing fuzziness in the line and background noises. Unlike traditional phones, it has G.722 codecs, which is double the speed of analog phones, improving the clarity to a great extent.

3. Provides You with Your Desired Phone Number

If you want to port your existing business numbers and need a unique stable number, VoIP can make it possible. With VoIP phone systems, you have the freedom to choose any country’s phone number and local area codes that best your customer base. Ideally, it is advised that you choose a local area code, as it eliminates long-distance call expenses.

Moreover, choosing a local area number makes it more likely for people to pick up the calls, so it is easier for businesses to organize marketing campaigns for their national and regional customers. Plus, the fact that Level 3 Communications supports a toll-free number, your customers can easily access you for free.

4. Highly Scalable

Businesses are more likely to onboard new employees to manage their sales and customer care support sectors as they grow. In this scenario, all you need is a phone system that is easily scalable according to your business structure. It is where the VoIP Level 3 Communications enters.

As discussed above, it does not require you to invest in premium functionalities aside from the subscription. Everything from call recording to video calling, multi-party conference calls, data analytics, and much more is included in a paid subscription.

So, what you need to do is find a flexible price plan for your company and reach out to your customer base economically, irrespective of their size. As you gain more customers, changing the subscription plan is always an option, as there is no hardware setup.

5. Offers Round The Clock Availability

Another good thing about VoIP phone setups is that it allows you to make and receive calls from anywhere, anytime, irrespective of the location. All that is required is a smart device with an active internet connection. It can be your laptop, tablet, or even mobile phone.

Similarly, their round-the-clock availability enables VoIP phones to make calls across countries with different time zones. With such a function, your company can improve its retail operations, even with global clients. Though WiFi is a better option for VoIP phones, it also works just fine with 4G LTE technology.

6. Ideal For Teams of All Sizes

Last but not least, VoIP phone numbers are perfect for teams, be it commercial or startups. All you need is the right Level 3 carrier that is willing to serve a big or small team as applicable. Along with this, you can also customize premium features like auto-attendant and call-queuing as required by your operational team.

Related: Voip Phone System

Tips for a Successful Transition to Level 3 Communications VoIP

Not all Level 3 Communications VoIP are equal and one may have a better package than others. It is why you need to evaluate your company’s requirements and the right Level 3 carrier for the budget, business size, and industry you are working in.

Moreover, it is equally significant for companies to find the right balance between the upgrades and their priorities. Here is what you need to consider before narrowing down your Level 3 Communications VoIP service provider.

       How to build, maintain, and scale your customer experience?

       How to reduce the cost of operations in a way that the quality and reliability are not compromised?

       How to simplify the purchasing package? It is especially a concern for multinational businesses that are looking for advanced features like multi-regional currencies, invoicing, shared calling resources, single SLAs and contracts, and standard features.

       How to train your team in using legacy equipment? How to transition to a new technology on the business timetable?

Once done, here is a breakdown of how you can successfully transition to a Level 3 Communications VoIP system.

Step 1 – Switch To A Level 3 VoIP Service

Before you start, please note that this process can be a bit lengthy and overwhelming, which is why it is better to do all the research about the available carriers across the market. Once you have decided on the service provider after careful consideration according to your business, sign up for an account and install the software.

Step 2 – Configure Your Settings On Computers And Mobile Devices

The next step is configuring the settings on the device you will be using for VoIP services. This partially comes down to your service provider and their model. That said, most of them go by entering your account information and selecting a few preferences.

For instance, companies will decide which calls they need to route over the MPLS networks and which will use the analog phone lines. Once you have chosen everything, the system is all set, and you can start making and receiving calls.

Level 3 Communication Solutions To Level Up Your Communication

Companies looking to scale their sales and customer care need to understand that just browsing through various applications is not it. They require a reliable career that can make the digital transformation possible.

It is where Level 3 Communications VoIP comes in, with its ability to enhance internal and external communication, improving efficiency while paying a similar cost. A typical Level 3 Communications VoIP consists of the following.

       Voice Complete: It is designed for organizations trying to make a gradual shift from legacy services to unified communication systems. It combines SIP and ISDN-PRI, outbounding, inbounding calls, and other VoIP features, so companies can kick start their journey with VoIP phones.

       Web/ Video/ Audio/ Event Conferencing: It is a conferencing software that makes collaboration easy between big and small teams.

       Control Center Services: It is a private cloud solution responsible for providing services to revolutionize outdated and premise-based operations. It helps companies with better customer satisfaction and brand overall performance.

       Voice Migration: With this professional service, companies do not have to worry about migration, rather they can focus on their routine operations. As a substitute, level 3 experts develop and implement phase migrations, including managing vendors, integrating legacy, and incorporating other software across the sites.

       Skype Communication for Businesses: This software combines the premium features of Skype for companies utilizing Level 3 Communications networks. It includes data center services, security features, content delivery, conferencing, SIP, and much more, depending on the plan you choose.

       Voice Complete Telephony: It is designed for local companies who do not want to be bothered by managing their voice infrastructures. The software is completely managed and hosted by the service provider.

       Unified Communication: Having unified communication networks helps companies simplify their internal and external communication. It includes voice structures, networking, and security solutions over a single connection, improving the overall efficiency and productivity of routine sales operations.

FAQs

What is Level 3 Communications VoIP?

Level 3 Communications VoIP is a voice-over-internet protocol launched by a telecommunication company, Level 3 Communications. It eliminates the need for long-distance and costly phone lines and offers quick solutions for call center operations and conferencing operations to their customers.

Who uses Level 3 Communications VoIP phones?

According to Level 3 Communications, the company’s customer base includes businesses, call centers, conferencing providers, wholesale distributors, and government agencies. It helps them offer toll-free calls to their customers for better reach at lower rates.

Is Level 3 an ISP?

Level 3 Communications is a multinational telecommunication and internet service provider. The company is based in Broomfield Colorado and enjoys presence in England and Latin America.

Why use the Level 3 Communications VoIP?

There are many reasons why businesses and product distributors use Level 3 Communication VoIP. For the most part, it helps you satisfy their customers with toll-free numbers, a clear and crisp voice, and no maintenance or installation money. Plus, the lower rates, even for international calls, make it great for the global customer base.

Is Level 3 Communications VoIP only available in the USA?

No, Level 3 Communication is not only restricted to the USA headquarters. Apart from this, the service is distributed through several Level 3 carriers across different regions. The quality and pricing largely depend on the service providers.

Final Thoughts

In conclusion, the Level 3 Communications VoIP phone setup is a quick and affordable solution for businesses in search of affordable phone setups. Unlike traditional VoIP systems, it helps companies offer unique toll-free phone numbers to clients with better voice quality and lower investment. Finally, I hope this guide has managed to help you get some insights into the Level 3 Communications VoIP phone system.

Key Takeaways

Finally, let us quickly recap the things we have discussed in the article.

       A Level 3 Communications VoIP is a voice-over internet protocol number service, launched by Level 3 Communications. It allows businesses, conference providers, and government agencies to offer toll-free call services to their customers and clients over the Internet instead of PSTN networks.

       Here is how a typical Level 3 Communications VoIP phone setup works: a business buys Level 3 toll-free phone number, and the free voice call originates from the PSTN network of the customer, it is then converted into IP signals using the company’s Softswitch technology. Finally, the call is transported over level 3’s multiprotocol IP network and the agent receives the call.

       Though the customer does not have to pay for the call, the business pays to the Level 3 carrier for the call expenses (depending on the distance and region). The company is free to choose a unique phone number, specific to their business.

       The Cloud-based VoIP phone systems help businesses lower operational costs, eliminate maintenance and installation expenses, ensure round-the-clock availability, and achieve better clarity for better customer satisfaction.

       It helps businesses reduce calling expenses to a great extent. On average, businesses with around 30 employees can easily save 30% of their monthly expenses by switching to the Level 3 Communications VoIP phone systems.

       These digital phone systems have better voice clarity than traditional phones. However, for this, it requires an active internet connection with a high bandwidth.

       Level 3 Communications VoIP phone systems are perfect for remote teams, as they have no physical hardware equipment. All you need to operate these phone systems is a smart device (laptop, tablet, smartphone) with an active internet connection.

 

       Not all VoIP phone systems by Level 3 Communications are the same. Hence, it is better to choose a service provider/ Level 3 carrier that is appropriate for your budget, team size, functionality, and other business requirements.

Are VoIP Phones Secure?

are voip phones secure

The progress the internet has made is spectacular, and with every progress comes great challenges. Since the internet has entered into our lives and changed it. And now its dark side is making its impact on our lives. The power of the internet has brought us to the brink of cybersecurity vulnerability.

From a security point of view, nothing is 100% secure on the internet. Data security and its threats are killing every business and enterprise. And same goes for VOIP phones. VoIP systems can be hacked easily, especially if they are using an unsecured SIP (Session Initiation Protocol) which is subject to bruteforce attacks.

VoIP Phone Meaning

 

VoIP stands for Voice over Internet Protocol (VoIP). It uses IP technology to make calls. Let us explain this concept in simple terms as it is a technology in which users make voice calls using their internet connection instead of a regular landline phone. The overall operations for this kind of call depend upon specialized digital hardware or a software program that performs the same function.

What Is VoIP Security?

 

VoIP is not a single protocol. It can be completely unencrypted and permissive. It can be explained as your phone accepting IP calls from anywhere over the internet. But in reality, the audio of your call can be intercepted by a man-in-the-middle. Moreover, it is a more secure system than a POTS line.

It is becasuse these lines have the possibility of opening a back door into the network. This back door consists of a gateway through the printer of the personal computers. This is known as a spooling. To keep your networks safe from spooling, you need to install firmware and keep it up to date.  

We say this on the basis that anyone can open a box on the side of the road. Clips a device onto people’s phone lines. And with this, start intercepting everything they’re saying. On the other hand, if you are using a VoIP system that comes with a TLS or is encrypted with a tunnel, then it’s a completely difficult story to tell.

Is VoIP More Secure Than A Landline?

 

Yes, they are secure if you have installed proper encryption security on your system. VoIP with SRTP is the best solution overall. On the contrary, copper POTS lines are easy targets for hackers to tap your voices by using an amplifier.

Is VoIP Secure If It Runs Through A Router?

 

VOIPs are considered secure systems if they come with a security measure. If your phone is connected through a router, then there are some perquisites that you need to consider. Make sure that your router consists of strong security which comes with WPA2 or WPA3 encryption.

Then, you need to frequently change the password for your router, and in the end, you need to keep the firmware of your router updated. Furthermore, a virtual private network using VOIP adds a layer of security that encrypts the data transmitted over the internet. Thus making your VoIP system prone to attacks.

Is VoIP Security Is An Essential Aspect?

 

Having a secure and safe business environment has become essential for every business. Now that every business is dependent on the internet and phones, any disturbance can simply cause havoc for the management. With this being said, once your business phones are not secure, they are open for easy targeting by hackers.

Every business in today’s world has taken the necessary steps to adopt Secure VoIP Protocols in their infrastructure. The most common attacks that were recorded against organizations are Malware, data breaches, payment fraud, call interception, spoofing, vishing, and Denial of Service, commonly known as (DoS) attacks. Nowadays, VoIP phones are coming with the perfect security so that your data remains safe and secure.

VoIP Vs. Cell Phone

Here are some of the basic differences between a normal cell phone working and a Voice over Internet phone.

 

Cell Phone

VoIP Phones

They use a speaker and microphone.

They use a speaker and microphone.

It transforms your voice into electrical signals.

It transforms your voice into digital signals.

The electrical signals are then converted into radio waves.

These digital signals use an internet connection for transmission.

Once they reach their destination, they are again converted into sound waves.

Specialized IP phones are used to connect your router for making these calls.

This system requires a mobile phone and cell phone mast.

 

From the mast, the signals travel to the base station and from the base station to the intended destination.

 

A grid pattern is maintained so that the call data does not get intermingled.

 

 

How to Make Sure Your VoIP System Is Actually Secure?

 

With so many hacking techniques prevailing in the market now, the question arises in everyone’s mind: How to Make Your VoIP More Secure? For this, we bring you a step-by-step guide that allows every organization to ensure the safety of their data and information remains intact.

·       Due Diligence

·       Evaluation

·       Safety

·       Firmware

·       Phone Logs

·       Reliability

·       Employees

·       Accreditations

·       Call Encryption

·       Network Address Translation (NAT)

·       Testing

·       VPN

·       Web Interface

·       SRTP Encryption

·       Voice quality encryption

·       Two-factor authentication

·       Port 80 Firewall

·       HIPAA

 

Due Diligence

 

Here at the first spot, we have due diligence of your vendors who are providing you the VoIP systems. You should place your security concerns at the top list so that they can provide you with the essential measures to counter those risks.

Evaluation

 

You need to evaluate the system to ensure it comes with all the essential elements required to safeguard your system. And for that, you need to perfrom rigiourous test on your systems to evaluate the performance and the shield it provides against all vulnerabilities.

Safety

 

The most authentic step for the overall security of your system depends upon instilling the safety measures which deemed necessary for the system. Poor security infrastructure of your organization not only hinders the VoIP systems from operating to their maximum capacity. But also, they will affect the overall performance of the employees battling with these threats on a day-to-day basis.

 Firmware

 

The IT department must ensure that they have installed firmware and other softwares which are necessary to provide a seamless solution to your VoIP devices. Further, these devices and systems need regular updates so that they can seamlessly patch security vulnerabilities.

Phone Logs

 

Phone logs play a crucial role in determining whether the system is under attack or if there is something fishy going on in it. And for that reason constant monitoring of the call logs is essential. In this case, you need to look for the call logs on both the sender end and the receiving end. Further, the IT department needs to search for the consective calls in the calls log so that they can check on the number whether it is safe or not.  

Reliability

 

Reliability and security are two things that are considered important in determining the overall performance of the VoIP system. VoIP providers are generally reasonable companies with good systems that can provide you with a system that runs smoothly. But you need to see and go through the requirements of your organization first. The one that offers all those with a minimal amount of money is the best option among all others.

Employees

 

The education of your employees plays a major role in keeping your organization’s information intact and secure. Therefore, a large number of companies empathize more with the education and training of their employees as compared to the other matters. Whenever an attack is originated by hackers, they mostly target the employees of the company to gain access to the company systems.

Accreditations

 

Once you have made up your mind about getting the services of VoIP service providers. Then the most important aspect for you as a company is to put forward all your requirements. In doing so, you can also list down the latest certifications that are being required by your organization from vendors. The list of accreditations is as follows. 

·       HIPAA Compliance

·       PCI Compliance

·       SOC 2 Compliance

·       ISO/IEC 20071

·       ISO/IEC 20071

Call Encryption

 

Call encryption is another aspect that needs to be addressed while asking your vendor about their services. Call encryption comes with state-of-the-art TLS & STRP technology. With these protocols, your organization’s security turns into high-grade security.

Network Address Translation (NAT)

 

NAT converts your router IP address into private IPs for phones and computers. These IP addresses are only visible to your system. Therefore, hackers can’t track your IPs in case of hacking attempts. Thus offering one of the fastest and most secure networks for your organization’s data.

Testing

 

Compnies are encouraged to invest in penetration testing. This is a task in which there are deliberate attempts to hack your own system. In this way, you are well-prepared against all attacks that are going to happen to your organization.

VPN

 

Companies using a VPN offer them a perfectly secure method for transmitting data over the internet. Nowadays most of the companies which are offering VoIP services are securing the organization’s network by using VPNS.

SRTP encryption

 

The most secure encryption against hackers is Secure Real-time Transport Protocol (SRTP) encryption. This technology is known for its attributes of being highly secure. This type of encryption is often used by governments to secure and protect their classified information.

Voice Quality Encryption

 

Recently, there have been some complaints that came forward from companies that they are facing voice quality issues when using their VoIP system phone. This issue was faced due to the fact that accoustics data is not of top quality. For this reason, you need to place this in your top requirements so that the provider ensures they are delivering you the value that you seek.

Two-Factor Authentication

 

One of the most trusted and authentic ways to ensure the overall security of your account and logins is by installing two-factor authentication. The two-factor authentication provides an extra layer of security to your system hence keeping it away from illegal and unethical access to the system.

Port 80 Firewall

 

The IT department must ensure that they have closed port 80 for your network. This port 80 plays a vital role for hackers to sneak into the system. To close this port, installing a firewall for the port is the best option, which is currently safeguarding the system. In addition, you need to configure the router’s Firewall also so that the Firewall only allows trusted traffic and blocks unauthorized access.

HIPAA

 

HIPAA compliance in offering services is mandatory. HIPPA stands for Health Insurance Portability and Accountability Act. They are being used in healthcare services as they contain secure patient data. These regulations are based on the information originating from the organization, which is in the form of voice-mail transcription, visual voice-mai, or voice-mai-to-email attachments.

Emerging Practices That Enhance Your Overall VoIP Security Against Hacking

 

Phone security voip

When it comes to hacking, one should know what is hacking, what is VoIP hacking, and how it affects your business. Hacking is a technique used by persons who wish to enter into your organization’s database to steal precious information.

Now coming towards VoIP hacking is referred to as someone gaining access to the calls illegally to steal information about particular things that are precious and important to your company.

Here are VoIP Security Best Practices that ensure your organization’s VoIP network is away from all the outside hacking and other threats.

·       Update VoIP System

·       Policies

·       VPN

·       OS Updates

·       Locations

·       Identity Fraud

·       Inactive Accounts

·       Passwords

·       Encryption

·       Call Logs

·       Account Verification

·       Crisis Planning

·       Credit Limits

·       Reporting

·       Firewalls

·       Handle Malware

·       Remote device management

·        Block private calls

·       Education

 

Update VoIP System

 

In the first step, every organization must ensure that its systems are updated. And they keep on regularly updating their softwares and hardware so that they can prevent these types of attacks. Most Secure VoIP softwares out there in the market provides a seamless solution for protecting against vulnerabilities.

Policies

 

Every organization must enforce some of the policies within the organization, bounding employees for the do’s and don’t. It is for the overall benefit of the organization to protect their valuable information from getting into bad hands.

Virtual Private Network

 

Virtual Private Networks are used to encrypt data. They create a shield between or camouflage between the servers and traffic. This is a splendid way of making your calls secure and safe from getting into bad hands. On the contrary, there is a misconception in the public that VPNs often degrade the call quality and overall service. But in reality, the case is quite the opposite of this misconception.

OS Updates

 

Keeping your operating system updated is a crucial aspect. In this form, every system of the organization is kept updated with the recent updates being launched by the companies. Further, these updates are for the administrators to handle; normal employees don’t have anything to do with these updates.

Location

 

The administrators must look into the data of calls from which location they are being generated and to which locations they are being made. If there is anything fishy, the administrator must look into it and secure the next move towards the location.

Identity Fraud

 

Identity fraud is another key element that can get your data out of the bad hands. VoIP phones have the capability to limit the overall access to redirection of calls. It all comes with the services that you are having. Almost every VoIP service provider comes with these limitations that can significantly reduce identity fraud issues.

Inactive Accounts

 

It is one of the most suitable options that the company should implement. Deactivating inactive accounts of former employees will prevent your company information from slipping into bad hands. Whenever any employee leaves the organization, you need to immediately inform the IT department so that they can remove the very access of that employee to the secure information of the organization.

Secure Passwords

 

Setting up strong passwords for your system is very essential in keeping them safe from getting into bad hands. This way, you can make access to the information more secure. Setting up a password must always contain multiple combinations of letters and numbers. Above all, the IT department must ensure that no employee saves their password on their computers.

Encryption

 

VoIP Encryption is another way to secure your system. In this section of encryption, we are talking about Wi-Fi encryption. Every company must activate WPA2 on wireless networks. An encrypted VoIP App is a good example to keep the information intact and secure from threats.

Call Logs

 

The IT department must go through the call logs from time to time. This allows the IT department to identify unusual call logs. Thus making them secure the calls from certain numbers and locations. This examination will allow them safety.

Account Verification

 

In account verification, you have the ultimate control over the management of the systems. This way brings you not only control but also allows the administrators to control the data leaking by restricting the deivces from attaching to the network. The device IP address is the best example to protect against unauthorized information leaks at all levels of the company.

Crisis Planning

 

Crisis management planning is another step in keeping bad things from happening to your data and security issues. For that IT administrators must implement crisis planning in advance for VoIP systems.

There are a few things that need to be addressed right from the beginning. Number one is setting up the strategy for any unseen crisis. In this, you need to train and let your team take responsibility once something bad happens to your systems. Furthermore, this strategy instills the necessary steps that need to be taken once an emergency situation occurs.

Credit Limits

 

There is another hacking type that is taking place. This is called using or charging extra credits from your organization. During this type of attack, hackers get into your system and gain control of your bandwidth. By doing so, they start charging extra credits and changing your plans. This type of attack can be mitigated by reducing the credit limits for plans.

Reporting

 

One of the key aspects of keeping your organization and systems clean and secure from vulnerabilities. Your employees must report any issue that seems suspicious to them. The administrators must ask them frequently about any ghost calls or voice notes that seem illogical.  

Firewalls

 

Once a hacker gets into your system using DDoS, which is known as distributed denial-of-service. During this attack, the hackers gain access and start blocking incoming and outgoing calls, along with overloading the entire system of the organization to steal information and block the resources going out. In this scenario, implementing the Firewall to your system will not only enhance its security, but it will also ensure the low latency and reliability of your system in terms of connectivity.

Handle Malware

 

Handling of viruses and Malware has become a day-to-day treatment for IT administrators. These viruses and Malware pose a serious threat to your system and operating systems. The most common method used nowadays for spreading Malware is using emails. All they need is to be downloaded to the system and start infecting the entire system within no time.

 

To counter these issues, an updated repository must be installed into the system to counter Malware. And you can also train your employees on how to avoid them in the first place. And if they have accidentally downloaded some suspicious malware into the system, they need to immediately inform the IT department so that they can take precautions.

Remote Device Management

 

Companies must issue hardware with remote device management tools to ensure security. In this way, the IT administrators are able to remove the device from the system remotely and enable security protocols if the device is prone to threats from outside.

Blocking Private Calls

 

The IT adminstrators of the company ensure that there is no access to international calls. If and only if your company is operating outside the boundaries of your company, the access to international calls must be limited. On the above, the company employees are restricted from calling or receiving calls from 1-900 numbers. These numbers pose a threat to your overall system of organization.

Education  

 

In the end, we must emphasize the benefits of constant training and education to safeguard the integrity of your company’s data. To do that, you need to implement some rules for the employees so that they can never share their passwords with anyone, change their passwords on a regular basis, and arrange seminars and awareness sessions for the employees by making them aware of the latest scams and emerging vulnerabilities.

Common VoIP Security Risks and Types Of Voip Hacking Prevailing

 

The VoIP phone is prone to hacking. And there are a number of hackings currently prevailing in the market that may be harmful to the organization and its information. We bring you some of the most commonly known hacking types in the market.

Here are some of the most common VoIP Security Threats that may affect your business. In addition, these types of attacks are silent and detecting these types of attacks is not an easy task.

·       Malware

·       Call Interception

·       Spam

·       Spoofing

·       Toll Fraud

·       Eavesdropping

·       War Dialing

·       Social Engineering

·       Denial Of Service (Dos)

·       Phishing

·       Unauthorized Usage

Malware

 

This is a type of issue in which hackers use the help of malicious software. In this way they can penetrate into your system and steal all the relevant information from the system which they deem fit.

Call Interception

 

This type of attack is made with the help of SIP traffic. All the unsecured networks out there face this type of attack from hackers. These systems are not encrypted, and they are not equipped with any type of security.

Spam

 

This is the third type of issue that is being used frequently to target VoIP phones. The robocalls use this type of technique to the voice-mail box to gain unrestricted access to the business’s secure information.

Spoofing

 

Here is another type of hacking which is very common nowadays. In this type, the hacker calls any of the employees like a random customer and ends up getting all the information that he requires. Furthermore, this type of hacking gets your business-related information into the wrong hands.

Toll Fraud

 

This is an issue in which hackers get access to your system and start dialing international calls from your system. These calls are expensive and they can latterly shake your company’s budget. And the company has to bear those expensive international call charges.

Eavesdropping

 

This is the most interesting type of hacking. In this, the hacker gets access to the calls being made to the customers and between employees. They listen to the conversation, and from there, they gain access to the secure information that they are looking for. In addition, this type of hacking is possible due to the fact that the network of the company is not encrypted, and anyone can gain access to it by manipulating a few things.

War Dialing

 

In this type of attack, the hackers have the option of calling your telephone network by using your “PBX.”

Social Engineering

 

Here comes another splendid type of hacking that involves greed. In this type, the hackers normally gain the trust of the employees by asking simple questions regarding the company, and from there, they ask for sensitive information by offering something that they want. In this way, the employees normally provide the hackers with information that is secure and sensitive in nature. The key ingredient for this type of information stealing is the persuasiveness of the hackers.

Denial of Service (DoS)

 

This second last type of attack is called a DoS attack, in which the overall quality of the call is hit. Further, the latency and uptime for the call are also degraded.

Phishing

 

This type of attack preys on users who trust their caller ID. It can be done by stealing the password and network IP to gain access to the system and steal all required information.

Unauthorized Use

 

In the end, we have unauthorized use of the information. In this type the hackers impersonate any company to get access to the customers. In this way, they get the secure information that they are seeking.

FAQs

1.     Are VoIP phones hackable?

Yes, VoIP phones are prone to hacking attacks. There are a number of hacking attack types that VoIP phones are capable of experiencing. Some of them are DDoS attacks, VoIP phishing, and spoofing.

2.     Can a VoIP phone be traced?

Yes, every VoIP call is traceable. Calls from VoIP phones include caller IDs, usernames, and the number from which they are calling. On the other hand, hackers spoof their information by hiding them.

3.     What are the disadvantages of VoIP calling?

Some of the main disadvantages of VoIP calling include strong internet connection requirements, no emergency services, and jitter potential.

4.     Is VoIP a security risk?

Yes, cybersecurity experts have added VoIP phone services as a security threat. The overall cost of cybercrime has risen tremendously over the years due to the constant attacks on digital systems.

5.     What attacks are VoIP most vulnerable to?

The main attack over VoIP phones comes from SPIT (Spam over Internet Telephony). In this type of attack, the hackers use VoIP capabilities to harass the target using different locations, voice-mail notifications, and names.

6.     How can you tell if someone is using VoIP?

Anyone can catch someone using VoIP phone services using the CNAM lookup service. These services will ensure the users get accurate information, including name, address, number, and the owner of the phone.

7.     Can police track a VoIP?

Yes, but it is subject to legal bindings. The police must have a legal warrant to trace anyone’s calls. This is a type of surveillance used by law enforcement agencies under the Intercepted Communications Act.

8.     Do spammers use VoIP?

Yes, spammers use VoIP phones to hide their identity with free calls. This allows them to call 24/7, and they remain hidden.

9.     Do VoIP calls appear on phone bills?

No, this is a completely different service that will not be shown on your regular cellular or landline number bill.

10.  Do VoIP phones have their own IP address?

Yes, VoIP phones work with an IP address.

11.  What is VoIP eavesdropping?

Eavesdropping is a term used to listen and tap calls. It is a technique that allows the users to record and listen to the calls without any issues, and they are not even tracked.

Conclusion

Business phones must have a secure calling option so that the data is secure and safe. A secure calling option is dependent on internal network defence that maintains operational security. And with these operational securities VoIP phones become more powerful and resilient applications.

 

In today’s world, where everything is based on the internet with no security. For this reason, we tried our best to bring you something useful regarding are VoIP phones are secure? We have mentioned each and every aspect of VoIP phone security in the above sections of the article so that you may be able to better understand things working behind every secure and non-secure line you are talking about. 

how to get a voip number?

how to get a voip number

VoIP is one of the advantageous technologies that is an excellent alternative to traditional phone setups. It is flexible, cost-efficient, and has seamless global connectivity. VoIP is user-friendly and is known to be one of the most efficient techniques that you can use in your business so that you can operate your business from different areas with any of the internet-enabled devices.

But the question is how to get a VoIP number for your business! Here is a step-by-step procedure to understand everything you need to start the VoIP service. Let’s, without wasting any more time, look at this article below.

How To Get a VoIP Number: A Step-By-Step Guide

VoIP number is basically the alternative to traditional phone numbers that work via an internet connection. It is comparatively affordable, easier to use, and helps to establish a global presence of a business without spending much. Let us first start with what is a VoIP number, its types, and why you need it before jumping on towards the process.

What Is a VoIP Number?

VoIP number stands for voice over internet protocol number, a type of telephone number that works on a VoIP system. With a VoIP number, you can establish a Global presence of your business without spending much.

Moreover, it is flexible, cost-effective, and increases the productivity of your business. With a VoIP number, you can experience better voice quality and can use your number with more flexibility and mobility. Here are four different types of VoIP numbers.

Types Of VoIP Numbers

There are different types of VoIP numbers, among which you can select according to your needs and requirements. You have the option of going with a local VoIP number, toll-free VoIP number, or national and international VoIP numbers. Here is a detailed explanation of all VoIP number types so you can know which one would be appropriate according to your needs.

Local VoIP Numbers

Local VoIP numbers are the numbers that start with an area code. These area codes are specific to the location. It could be any state region or any city.

Businesses with a localized customer base should go with local VoIP numbers as these numbers are best suited for them. If you want to establish your presence in a particular territorial area even when that particular territorial area does not have the base location of the business, these local VoIP numbers are the best choice for you.

Toll-Free VoIP Numbers

Then, we have a toll-free VoIP number. Toll-free VoIP numbers are basically to attract more customers and to encourage them to reach the business and customer service without any hesitation or problem. Toll-free numbers are the numbers that are used by businesses to provide their customers with free-to-call customer service numbers.

Moreover, these toll-free numbers are ideal for those reluctant to incur charges for calling your business. Since the business itself covers the charges of the calls made on toll-free numbers, the customers don’t need to worry about expenses because these toll-free numbers are free of cost for them.

Non-Geographic Or National VoIP Numbers

Non-geographical VoIP numbers are the numbers that are not linked with any specific territorial region. They are highly reliable for those businesses where you have to demonstrate your presence on a national level.

Moreover, the Non-Geographical VoIP numbers allow businesses to operate in multiple regions. Those businessmen who need a consistent and location-independent contact number should go with non-geographical or national VoIP numbers.

International VoIP Numbers

These international VoIP numbers, as the name suggests, are the numbers that are assigned in one country but are used in another. Depending upon the country’s terms and conditions where the numbers are assigned, these international VoIP numbers could be local, toll-free, and could be national or non-geographic in their type.

Always remember that whatever VoIP numbers you select should match the needs, requirements, and goals of the customers of your business. Keep in mind to serve only a local community, going with a local VoIP number is enough. Alternatively, for national presence, you should go with a non-geographical VoIP number, and for international presence, you should go with an international number.

Why do You Need a VoIP Number?

Before jumping on where and how to get a VoIP number, here is the importance of a VoIP number that will let you know why you need the one. There are several benefits of VoIP numbers, and because I use them for my business, I practically have experience with where and how they benefit me and my business. Let’s unfold the benefits and advantages of getting a VoIP number for your business.

Cost-Effective Calling

Because of the technology used by VoIP numbers to transfer data, these numbers are comparatively less expensive and are better when it comes to budget-friendliness. It is less costly, and its infrastructure and setup are also comparatively affordable than traditional phone setup lines.

For VoIP numbers, you only need an internet connection, but when it comes to traditional phone numbers, you need cables, wires, adapter plugs, and everything involved and necessary for transmitting data. Moreover, most updates and troubleshooting issues in the VoIP numbers can be handled remotely. They reduce the expense that you have to make on on-site service visits like traditional phone numbers.

Portability

Traditional phone systems cannot match the level of portability these VoIP numbers provide. These VoIP numbers are not specific to a particular location like traditional phone systems. You only need to ensure that you have an internet connection for using your VoIP number at any time, regardless of the restrictions of cables and wires.

With any of the internet-enabled devices, you can use VoIP numbers whether you are in the office, at home, or on any other side of the world. These are exceptionally portable and maximize employee connectivity.

Moreover, because of being portable, they are also flexible and can be used all across the world. You don’t need to change your VoIP number even if you relocate your business setup.

Integration With Other Services

One of the best things about VoIP numbers is that they can streamline your communication process and your contact process of business. These VoIP numbers are compatible with multiple services and help in the creation of a streamlined and uniform communication platform.

Every business communication tool, including video conferencing, messaging, emails, voice calls, and meetings, can all be managed through one base point. Moreover, because VoIP numbers integrate with other services, it minimizes the need to switch between devices and apps.

This ultimately maximizes the efficiency and productivity of the business, ensuring more customers can be contacted conveniently and quickly. Since VoIP numbers provide quick and easy access across multiple platforms, these VoIP numbers are one of the best choices for improving customer experience.

Where To Get a VoIP Number?

Well, getting a VoIP number is almost similar to getting a traditional number. Just like we get the traditional number from a traditional phone company, we have to get a VoIP number from a VoIP provider. The process is much more quick and streamlined and, yes, affordable because it does not involve connections of wires and cables.

voip numbers

In order to make sure that your VoIP number that you are going to get is absolutely perfect, you need to make sure to choose the best VoIP provider. It is one of the most critical steps that you have to pay attention to beforehand.

When looking for the best service providers, you might come across free VoIP numbers that, although affordable, are comparatively more risky than the paid ones. I will recommend you get a VoIP service from a reputable provider so you can end up enjoying an excellent VoIP service.

The Issue With Free VoIP Numbers

Although you can get a free VoIP number, here are some of the risks that you might have to face. Let’s look at the possible problems you can encounter when getting VoIP numbers free of cost.

       The VoIP number can cause quality issues in calls. You might have to face unclear voice transmission with some lag and delay.

       Unpaid VoIP services are unreliable and not trustworthy compared to paid VoIP services.

       They are comparatively less efficient.

       Unpaid VoIP services have less intelligent features in them. They have less advanced features than paid VoIP services and only have essential functions that make them simple and less reliable for international businesses.

       Customer support for VoIP service is unreliable. Alternatively, paid VoIP services provide dedicated and robust customer service.

Step-By-Step Guide To Getting A VoIP Number

Until now, you have understood the importance and types of VoIP numbers and why you should get paid VoIP service. Let’s now look at the step-by-step guide to getting a VoIP number so you can set your VoIP number quickly and conveniently. Let’s look at the steps that you have to follow to get a VoIP number.

1. Identify Your Needs

The first and foremost important thing that you have to keep in mind when selecting the VoIP number is for what purpose you are purchasing the number. You have to keep in mind the exact need and what type of number you want. Ask yourself whether you want a local VoIP number, a toll-free number, or a national or international number.

Make sure to understand the details of these types of numbers to identify which number would be appropriate for you according to your needs. Moreover, consider the factors, including several users and required features like voicemail, call recording, and call forwarding. Look for what you want, and then look for a compatible service provider.

2. Choose A Reliable VoIP Service Provider

Now that you have identified your need and what type of number you want, now is the time to focus on selecting a reliable VoIP service provider. You have to select a reliable service provider and have to make sure that the VoIP service provider you are selecting has good customer support. Keep in mind to select that VoIP service provider that can provide you with all the features that you need in your VoIP service, and that too at an affordable price.

3. Select Your VoIP Number

After finalizing the right service provider, you now have to select your VoIP number. Most service providers offer their customers to choose from the available list of numbers. Keep in mind your requirements and what you exactly need, and then finalize the VoIP number from the list the provider has provided you with.

Moreover, also keep in mind whether you want a local VoIP number, toll-free, national, or international number. After selecting your VoIP number, now is the time to configure the VoIP system.

4. Configure Your VoIP System

Now, you have to set up your VoIP service. Keep in mind your needs and ensure you follow the setup process attentively. You have to configure the user extension and customize the settings of the VoIP number by setting up voicemail, call forwarding, and call routing.

Moreover, ask the VoIP service provider to allow you to use the online dashboard of the VoIP service. This is because the online dashboard makes the process of setting up easy.

5. Install VoIP Software or Hardware

Another important step in setting up a VoIP service is the installation of software and hardware that you will need. Whether you need to install software or you need to set up the hardware setup of VoIP service, you have to focus on the installation of the setup. You might have to install software on multiple devices or have to set up the hardware like VoIP-enabled phones.

Moreover, some of the VoIP service providers also offer mobile app systems. Look for whether your service provider has an official mobile application or not. If yes, download the app and operate your VoIP service simply with an internet-enabled smartphone.

6. Test Your VoIP Number

After finalizing the type of number, service provider, and which number you want, you have to set up the VoIP service, including its software and hardware. And after setting up, now is the time to test your VoIP number finally. Always make sure to conduct a few test calls before officially using the service.

Make sure everything is working correctly and for that, you have to check for the sound quality, voice clarity, and other features you have set up before. If everything is okay, you can simply start using VoIP service now and enjoy the benefits of the technology.

Key Considerations When Choosing a VoIP Provider

Let’s look at the key considerations in the details below that are important to focus on when selecting a VoIP provider. You cannot select a VoIP provider only by looking at fame or positive reviews of the provider but have to find the appropriate VoIP provider that can give what you want.

You have to focus on what your business needs are and which service provider can help you enhance your communication with your customers. All of the relevant factors that are important to consider beforehand are mentioned below. Let’s look at the key details of each so you can have an idea about what points you have to keep in mind when choosing a VoIP provider.

Reliability And Quality

First and foremost important thing that you have to consider when selecting a service provider is the quality of the call and the reliability of the provider. If the quality of calls is poor, there are several service outages, dropped calls, and unclear voices, your business reputation will be harmed.

Make sure to find a reliable service provider. A reliable service provides robust infrastructure and ensures high uptime.

Moreover, it also focuses on network performance because VoIP works only when it is connected to the internet. Poor network performance can compromise the call quality and can create issues that can limit your communications.

Cost

Another important consideration when selecting the VoIP service provider is the cost and price of the service. Different service providers have multiple pricing structures. The appropriate VoIP provider is the one that not only fits your budget but also provides the appropriate features and specs that you need and high-quality service.

Support

Also, look for the customer service support of the VoIP service provider because in case any issues occur, you have to contact customer support. If the customer service support is unreliable, you cannot get their help.

Always make sure to focus on the reviews made by the users on that particular service provider. This will help you in selecting the right service provider.

Features

Also, look for the features a particular VoIP service provider is providing you. Well, I will recommend you select up to 5 service providers firsthand and then compare them with each other.

Since you will need multiple features in your VoIP setup, you have to look for the provider that is providing you with all the necessary features, including video conferencing, call routing, call forwarding, and CRM integration. There are certain VoIP service providers that provide you with advanced features, and then there are certain that provide you with only essential services.

You need to focus on the service provider that is providing you with the required features that are important for your business functions. A VoIP business provider should provide you with all the necessary features that you need in your business.

Security

In order to protect your data and calls, you have to make sure to finalize the service provider with solid safety measures. A reliable service provider should provide safety beforehand to protect your data and calls.

Keep in mind to focus on all these features before finalizing the VoIP service provider. Moreover, the security feature is one of the more essential features that should not be overlooked because since VoIP uses internet-based services, it is much more exposed to security threats.

Pros And Cons Of Free Business Phone Numbers

Following are some of the advantages and disadvantages of getting free business phone numbers. Look at the details below so you can make the right choice.

Pros:

Affordability

Free VoIP phone numbers are incredibly cost-effective. They are affordable and highly budget-friendly because you don’t have to pay for anything in any way.

Flexibility

Free VoIP service is highly flexible, and you are not tied to a specific location. You can make and receive calls from any device with an internet connection without the boundaries of region and area. You can stay connected to your customers at any time from anywhere.

User-friendly

Free VoIP services are comparatively convenient to get. You can easily manage your account with them, and most of the service providers who are providing free VOIP services make changes and amendments online. This ultimately makes it easier for you to set the setup.

Cons:

Internet Reliance

This is one of the most significant disadvantages that you might have to face when you get free VoIP service. Since the VoIP service relies mainly on an internet connection, if you have free service, there are chances that the service provider does not provide you with a super fantastic internet system.

You need to make sure that the service you are getting is providing you with uninterrupted call service and high-quality calls without any call lagging or delays. Free VoIP service is more prone to dropping calls and poor connections.

Cyber Security Threats

Another significant disadvantage of having a free VoIP service is cyber threat vulnerability. They are also vulnerable to cyber threats like phone spoofing and hacking.

Keeping these attacks in mind, you have to make sure that your information is not compromised while taking the free VoIP service. Make sure to get the one in which sensitive information is not compromised or hacked in any way. There is a high chance that free VOIP service can cause issues related to cyber security.

VoIP Number Porting

Voip number porting helps you retain the same old phone number regardless of any change in geographical or telecom company. This helps you save money not only because you don’t need a new number but also because you will not need a new business card or new advertisements, and neither will you inform your customers on different platforms. It keeps you away from the complications of advertising your new number.

How to Port Old Number into a New VoIP System?

To port an old number into a new VoIP number, you have to follow these four steps mentioned below. The first step you must take is to inform the new service provider that you have to port the number from the old VoIP service provider. You have to tell them and clear them that you are switching the service and not the number.

Always remember to prepare all the necessary requirements and documentations beforehand when you have to port the number. Share the list of numbers that you want to move with new service providers. Also, submit the service bill form of the previous service provider.

Moreover, you have to submit the accurate residential or office address you have already submitted to the previous service provider to the new service provider. Ensure that you know your PIN, as you have to provide your PIN to the new service provider because it is essential for starting your porting process.

Provide all necessary information and documents to the new service provider, and make sure to keep your current account active until the migration of the number is completed. The service provider will then use your old number as your new VoIP number.

How To Get A Voip Number

FAQs

Can I get a free VoIP number?

Yes, you can get a free VoIP number, but for your information, the free VOIP number is less reliable and is more prone to cyber security. Keep in mind the free VoIP numbers offer you only essential functions and do not have any intelligent or latest features in them.

How to get a VoIP phone number?

In order to get a VoIP phone number, the first step is to choose a VoIP provider and then choose the number that you want. Then, you have to set up the settings of the number and make a few testing calls before officially using it.

How much does VoIP service cost?

On average, to get a VoIP phone system, you have to spend somewhere between $25 to $40 monthly. These are the basic charges, and additional features, for example, equipment rental cost and call recordings can charge you extra dollars. So keep in mind the charges depend upon the service provider, too.

Final Thoughts

 

Hopefully, you have gone through this article mentioned above that tells you about everything that you have to make sure of beforehand when getting a VoIP number. This step-by-step guide tells you about the steps that you have to follow to get the VoIP number quickly and conveniently. Try your best to pay attention to every detail so you do not miss anything important that can help you out in getting a VoIP number.