Harnessing Modern Communication: An In-depth Look at VoIP Features and Benefits

how much does voip cost
  • The Advantages of VoIP Phone Systems for Modern Businesses
  • In the digital age, the transformation of business communication systems has been pivotal, with Voice over Internet Protocol (VoIP) emerging as a leading technology. VoIP, a method and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, has been embraced by businesses globally due to its numerous advantages over traditional telephony.

 

Cost Efficiency

One of the most significant advantages of VoIP is its cost efficiency. Traditional phone lines typically charge for each minute of call time, with long-distance calls especially expensive. VoIP, on the other hand, uses the Internet for call transmission, substantially lowering the cost-per-call. This cost efficiency extends to setup and maintenance, with VoIP systems generally requiring less physical infrastructure than traditional phone systems.

  • Service Mobility and Flexibility
  • VoIP’s service mobility is a major benefit for modern businesses, especially in an era where remote working and global operations have become the norm. Unlike traditional telephony systems that are linked to specific locations, VoIP systems can be accessed anywhere with an Internet connection. This mobility, as Nextiva points out, ensures that employees remain connected and productive regardless of their physical location.

 

  • Versatility of Features
  • The versatility of VoIP’s features sets it apart from traditional phone systems. Features such as call forwarding, call waiting, voicemail to email transcription, and three-way calling are often standard with VoIP services. These features can be tailored to specific business needs, enhancing operational efficiency.

 

  • Conference Calls and Collaboration
  • The ease of conducting conference calls is another notable advantage. Traditional phone systems often require separate, costly conferencing services. VoIP solutions, as detailed by GetVoIP, typically include conferencing features as part of the basic service package. This not only simplifies the process of setting up conference calls but also integrates them seamlessly into the business’s communication infrastructure.

 

  • Client Interaction and Satisfaction
  • VoIP technology excels in enhancing client interaction and satisfaction. Features like advanced call routing, as discussed in Nextiva’s blog, allow businesses to manage call traffic more effectively, ensuring that clients are quickly connected to the right person or department. This efficient call management can lead to improved customer service and satisfaction.

 

  • Reliability and Scalability
  • Despite initial concerns about Internet reliability, modern VoIP systems offer high reliability, even in adverse conditions. As Atlantech notes, the flexibility to switch calls between devices and the ability to redirect calls in case of power outages contribute to this reliability. Furthermore, VoIP systems are scalable, making it easy to add new users or features as a business grows.

 

  • Exploring the Rich Feature Set of VoIP Technology
  • VoIP technology is not just a cost-effective alternative to traditional telephony; it’s a feature-rich platform that transforms how businesses communicate. This segment explores the diverse and innovative features of VoIP, highlighting how these features contribute to enhanced business communication and operations.

 

  • Advanced Call Management
  • At the heart of VoIP’s appeal is its advanced call management capabilities. Businesses can leverage features like call transfer, caller ID, call blocking, and call queues to streamline their communication processes. These features not only enhance the efficiency of handling calls but also improve the overall customer experience by ensuring calls are managed professionally and efficiently.

 

  • Auto Attendant and IVR Systems
  • An auto attendant is a standout feature in many VoIP systems. This virtual receptionist greets callers and guides them through a menu to reach the appropriate department or individual. As Nextiva notes, this feature can significantly reduce the workload on staff and ensure calls are routed correctly and quickly. Integrated Voice Response (IVR) systems further enhance this experience by allowing customers to interact through voice or keypad inputs, adding to the system’s efficiency.

 

  • Voicemail to Email and Text
  • The integration of voicemail to email and text is another innovative feature of VoIP. This functionality enables voicemails to be transcribed and sent directly to email or as text messages, ensuring important messages are not missed and can be accessed in a convenient format.

 

  • Video Conferencing and Collaboration Tools
  • In today’s global business environment, the need for effective collaboration tools is paramount. VoIP systems often include video conferencing capabilities, allowing for face-to-face interactions regardless of geographical locations. These tools are not just limited to video calls but can include collaborative features such as screen sharing and virtual whiteboards, enhancing teamwork and productivity.

 

  • Scalability and Customization
  • One of the most significant advantages of VoIP is its scalability. Businesses can start with a basic setup and scale up as needed, adding lines, features, and even integrating with other software systems. Nextiva emphasizes the customization aspect of VoIP, which allows businesses to tailor the system to their specific needs, whether it’s integrating with CRM (Client Relationship Management) software or setting up advanced call routing options.

 

  • Security and Compliance
  • With the increasing concerns about data security, VoIP providers have stepped up to offer robust security features. Encryption, secure voice protocols, and network security measures are integral parts of modern VoIP systems. Additionally, compliance with regulations like HIPAA  (Health Insurance Portability and Accountability Act) for healthcare and GDPR (General Data Protection Regulation) for European users is also a critical aspect of VoIP services.
  • Now that you know the advantages of VoIP,  lets see VoIP in action and how this applies in the real world:
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  • The practical applications of Voice over Internet Protocol (VoIP) extend far beyond its features and cost-saving potential. This segment explores real-world applications and case studies, illustrating how VoIP technology has been implemented effectively in various business scenarios.  

 

  • Enhancing Small Business Communications
  • For small businesses, VoIP has been a game changer. A case in point is a small retail company that switched to VoIP. The company utilized VoIP’s advanced call routing to manage high call volumes, ensuring no customer was left unattended. Moreover, the integration of CRM with their VoIP system allowed them to offer personalized customer service, significantly enhancing customer satisfaction and loyalty.

 

  • Transforming Customer Service Centers
  • Large customer service centers have reaped significant benefits from VoIP technology. A study highlighted by GetVoIP shows a call center that adopted VoIP and experienced a drastic reduction in operational costs. VoIP’s call recording feature enabled better quality assurance, and its scalability allowed the center to easily adjust to fluctuating call volumes, a crucial aspect for any customer service operation.
  • Remote Work and Global Connectivity
  • The rise of remote work has seen VoIP become an indispensable tool. Atlantech illustrates this with an example of a global team that uses VoIP for seamless communication. The team members, located in different countries, rely on VoIP’s video conferencing and collaboration tools to conduct meetings and work on projects as if they were in the same room, demonstrating the technology’s ability to bridge geographical gaps.
  • Healthcare Industry Transformation
  • VoIP has also made significant inroads in the healthcare industry. One hospital case study shows how VoIP facilitated better communication between departments, improved patient communication, and ensured compliance with health data regulations. The mobility of VoIP allowed healthcare professionals to stay connected, regardless of their location in the hospital.
  • Education Sector Advancements
  • In the education sector, VoIP has enabled institutions to improve their communication systems. A university that implemented VoIP benefited from enhanced student-faculty interaction, reduced communication costs, and integrated learning experiences through features like video conferencing and virtual collaboration tools. 

 

  • What is the future of VoIP? Let’s take a look at the long-term implications for businesses:
  • The landscape of Voice over Internet Protocol (VoIP) is continuously evolving, driven by technological advancements and changing business needs. This segment explores the future trends in VoIP technology and its long-term implications for businesses.

 

  • Emerging Trends in VoIP Technology
  • Integration with Artificial Intelligence (AI)
      • AI is set to revolutionize VoIP services. AI can enhance call analytics, providing deeper insights into customer behaviors and preferences. Automated attendants and customer service bots are expected to become more sophisticated, offering more natural and efficient interactions.
  • Advancements in Security Measures
      • With cybersecurity becoming a critical concern, it has been predicted that VoIP will see enhanced security protocols. Encryption technologies, secure voice channels, and advanced authentication methods will become standard to protect sensitive data and prevent unauthorized access.
  • Increased Mobility and Flexibility
    • The trend towards remote work and global business operations will continue to drive the demand for mobile-friendly VoIP solutions. Nextiva highlights the future of VoIP as being synonymous with flexibility, with seamless integration across different devices and platforms.
  • 5G and Improved Connectivity
    • The rollout of 5G networks is expected to significantly impact VoIP quality and reliability. 5G promises lower latency, higher speeds, and improved call quality, making VoIP communications more efficient and reliable.

 

  • Long-Term Business Implications

 

  • Cost-Effective Expansion and Scalability
  • VoIP allows businesses to scale up or down without significant investment. This scalability, as Atlantech points out, is crucial for businesses aiming for agile growth and global expansion.
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  • Enhanced Global Collaboration

      • The future of VoIP will facilitate even more efficient global collaboration. The ease of setting up international calls and conferences will further diminish geographical barriers in business.
  • Evolving Customer Service Paradigms
      • VoIP technology will continue to transform customer service. The integration of VoIP with CRM systems and AI will provide businesses with innovative ways to interact with and understand their customers.
  • Sustainable Business Practices
    • The environmental impact of business operations is a growing concern. VoIP’s reduction in hardware and paper usage, contributes to more sustainable business practices.
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  • Moving forward: Implementing VoIP in Business: Best Practices and Strategies
  • Adopting Voice over Internet Protocol (VoIP) technology is a strategic decision that can significantly enhance business communication. However, successful implementation requires careful planning and execution. This segment offers insights into best practices and strategies for effectively implementing VoIP in a business setting,
  1. Assessing Business Needs and Goals
  • The first step in implementing VoIP is to thoroughly assess the specific needs and goals of the business. This involves understanding the scale of operations, the nature of communications required, and the features most beneficial for the business. This assessment helps in choosing a VoIP solution that aligns with the business’s operational objectives and future growth plans.
  1. Choosing the Right VoIP Provider
  • Selecting the right VoIP provider is crucial. Factors to consider include the provider’s reliability, quality of service, range of features, scalability options, and customer support. Businesses should also consider the provider’s experience in their specific industry and their ability to comply with relevant regulations.


  1. Prioritizing Network Infrastructure
  • VoIP quality heavily depends on the underlying network infrastructure. Ensuring robust internet connectivity with sufficient bandwidth is essential. Businesses should evaluate their current network setup, including routers, switches, and internet connections, and make necessary upgrades to support VoIP traffic effectively.
  1. Focusing on Security and Compliance
  • Implementing VoIP also requires a focus on security and compliance. This involves protecting the VoIP system from cyber threats and ensuring that it complies with industry-specific regulations. Encryption, secure voice protocols, and regular security audits are practices to safeguard VoIP communications.
  1. Training and Support for Staff
  • Successful VoIP implementation involves not just technological changes but also people. Training staff to use the new system effectively is key. Providing comprehensive training and ongoing support ensures a smooth transition and helps businesses leverage the full potential of VoIP features.
  1. Monitoring and Continuous Improvement
  • Finally, continuous monitoring and improvement are essential. This includes regularly assessing call quality, tracking usage patterns, and soliciting feedback from users. This ongoing evaluation helps in identifying areas for improvement and ensures the VoIP system evolves with the business’s changing needs.
  • Conclusion
  • The transition to VoIP signifies a monumental leap forward in the realm of business communication technology. Its multifaceted advantages, including cost efficiency, heightened mobility, a plethora of features, and improved collaborative capabilities, position it as an indispensable tool for contemporary businesses. As the digital landscape undergoes continuous evolution, VoIP remains agile, consistently providing innovative solutions to address the ever-evolving challenges in communication.
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  • The feature-rich landscape of VoIP technology offers businesses, regardless of size, a robust toolkit designed to elevate both communication and operational efficiency. From sophisticated call management to inventive collaboration tools, VoIP provides a comprehensive platform that adeptly adapts to the dynamic needs of modern enterprises. Progressing in tandem with technology, VoIP consistently integrates new features, ensuring its sustained presence at the forefront of cutting-edge business communication solutions.
  • Real-world applications and compelling case studies further underscore the versatility and impact of VoIP across diverse industries. Whether applied in small businesses or large corporations, healthcare or education, VoIP emerges as a vital catalyst for enhancing communication, streamlining operational processes, and fostering innovation. Positioned as a cornerstone technology, VoIP plays a pivotal role in shaping the trajectory of global communications as businesses and institutions continue their journey through digital transformation.
  • The future of VoIP unfolds with promises of innovation, fortified security measures, and deeper integration with other technological advancements. In navigating the intricate landscapes of the digital realm, VoIP is poised to remain a central player, steering businesses towards communication strategies that are not just efficient and cost-effective but also inherently collaborative. Embracing these emerging trends isn’t merely a proactive measure for staying ahead in communication technology; it’s a strategic choice that contributes significantly to the overall growth and success of businesses in an increasingly digitally connected world.
  • Implementing VoIP isn’t just a tactical move; it’s a strategic decision that holds the potential to revolutionize business communications. Offering scalability, cost savings, and an array of enhanced features, VoIP stands as a transformative force. Following best practices and strategic approaches ensures a seamless transition to VoIP, enabling businesses to fully capitalize on its myriad benefits. However, the journey doesn’t end with implementation. As technology continues to evolve, staying abreast of new developments and adaptively adjusting the VoIP setup will be paramount in maintaining communication systems that are not only efficient but also effective in meeting the dynamic demands of the contemporary business landscape.


  • Now, if you are curious about the history and evolution of VoIP,  please continue  reading!
  • The evolution of Voice over Internet Protocol (VoIP) is a captivating journey through technological advancements, transforming the way we communicate. This comprehensive exploration spans decades, marked by milestones that have shaped VoIP into a powerful and ubiquitous communication tool.
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  1. Early Foundations
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  • The roots of VoIP can be traced back to the 1970s when researchers began experimenting with the idea of transmitting voice signals over data networks. However, it wasn’t until the 1990s that the groundwork for VoIP was truly laid. Innovations in audio compression and the development of the Internet provided the foundation for exploring voice communication over IP networks.
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  1. Emergence of Internet Telephony
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  • The mid-1990s witnessed the emergence of the first Internet Telephony Service Providers (ITSPs). These pioneers offered voice services over the Internet, challenging the traditional telecommunication model. Although early adopters faced challenges such as limited bandwidth and inconsistent voice quality, the potential for cost savings and global connectivity was evident.
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  1. Advancements in Compression Algorithms
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  • As technology progressed, there were significant advancements in audio compression algorithms. Codecs such as G.711 and G.729 became standard, enabling clearer and more efficient voice transmission over IP networks. These improvements were crucial in overcoming early obstacles and establishing VoIP as a viable alternative to traditional telephony.
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  1. Mainstream Adoption
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  • The early 2000s marked the transition of VoIP from a niche technology to a mainstream solution. Businesses recognized the cost advantages, and consumer-focused VoIP services gained popularity. One milestone during this period was the launch of Skype in 2003, which played a pivotal role in bringing VoIP to the masses by offering free voice and video calls.
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  1. Integration with Business Communication
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  • VoIP’s integration with business communication systems became more pronounced in the mid-2000s. Enterprises began embracing IP telephony solutions, replacing traditional Private Branch Exchange (PBX) systems with VoIP-based Unified Communications (UC) platforms. This shift offered enhanced features, scalability, and centralized management, revolutionizing the corporate communication landscape.
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  1. Mobile VoIP
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  • The proliferation of smartphones and mobile data networks in the late 2000s led to the rise of Mobile VoIP. Applications like WhatsApp, Viber, and FaceTime allowed users to make voice and video calls over cellular data or Wi-Fi, challenging traditional voice services provided by mobile carriers. This period marked a significant shift in how people communicated, emphasizing the growing importance of mobile devices in the VoIP ecosystem.
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  1. Quality of Service Improvements
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  • Ongoing advancements in network infrastructure and the introduction of Quality of Service (QoS) protocols addressed early concerns about voice quality over IP networks. High-speed broadband became more widely available, and the widespread adoption of Fiber-optic networks further improved the reliability of VoIP services. These developments contributed to a significant enhancement in the overall user experience.
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  1. Cloud-Based VoIP
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  • The advent of Cloud Computing in the 2010s brought about a paradigm shift in VoIP deployment. Cloud-based VoIP solutions emerged, eliminating the need for on-premises hardware. This shift offered unparalleled scalability, flexibility, and cost-effectiveness, allowing businesses to access advanced communication features without significant upfront investments. The cloud-based model also simplified system maintenance and updates.
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  1. Enhanced Features and Collaboration
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  • VoIP evolved beyond basic voice communication, incorporating a wide range of features in the 2010s. Video conferencing, instant messaging, and collaboration tools became integral components of VoIP solutions. Unified Communications as a Service (UCaaS) emerged as a comprehensive solution for businesses, facilitating seamless communication and collaboration across various channels and devices.
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  1. Future Trends
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  • Looking ahead, the future of VoIP is intricately linked with emerging technologies. Integration with Artificial Intelligence (AI) is expected to revolutionize VoIP services, with AI enhancing call analytics and providing deeper insights into customer behaviors and preferences. Enhanced security measures, including encryption technologies and secure voice protocols, are anticipated to become standard to protect sensitive data and prevent unauthorized access.
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  • The impact of 5G networks is another trend that will significantly influence VoIP quality and reliability. As covered by experts, 5G promises lower latency, higher speeds, and improved call quality, making VoIP communications more efficient and reliable.
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  1. Long-Term Business Implications
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  • The long-term implications of VoIP on businesses are profound. The scalability of VoIP systems allows businesses to adapt to changing needs and expand globally without significant investment. The integration of VoIP with other technologies, such as AI and CRM systems, offers innovative ways to interact with and understand customers, transforming customer service paradigms.
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  • VoIP also contributes to sustainable business practices by reducing hardware and paper usage, aligning with the growing concern for environmental impact. As businesses continue to embrace digital transformation, VoIP stands as a cornerstone technology, pivotal in shaping the future of global communications.
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  1. The Role of VoIP in Digital Transformation
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  • In the era of digital transformation, VoIP plays a central role in reshaping communication strategies for businesses of all sizes. As organizations strive to stay competitive and meet evolving customer expectations, the integration of VoIP becomes imperative.
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  • VoIP facilitates seamless communication within organizations, breaking down geographical barriers and enabling collaboration among teams spread across different locations. The flexibility offered by VoIP allows businesses to scale their communication infrastructure as they grow, without the need for significant capital investments.
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  • Moreover, the integration of VoIP with other digital tools enhances productivity. The ability to combine voice communication with instant messaging, video conferencing, and collaborative platforms creates a unified and efficient communication ecosystem.
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  1. VoIP and the Remote Work Revolution
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  • The rise of remote work has further underscored the importance of VoIP in the modern workplace. VoIP technology enables employees to stay connected and productive regardless of their physical location. With features like call forwarding and mobile applications, employees can seamlessly transition between office and remote work settings.
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  • Collaborative features such as video conferencing and virtual meetings have become essential components of remote work strategies. VoIP solutions have evolved to meet the demands of distributed teams, providing reliable and high-quality communication channels that support the collaborative nature of modern work environments.
  • The evolution of VoIP reflects a remarkable journey from experimental technology to a fundamental component of global communication. Each stage of its development has been characterized by overcoming challenges and embracing opportunities. As VoIP continues to adapt to new technologies and user expectations, its transformative impact on how we connect and communicate is likely to endure.
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  • This comprehensive exploration of VoIP’s evolution highlights its historical significance and the exciting possibilities that lie ahead. As businesses and individuals continue to rely on VoIP for efficient, cost-effective, and collaborative communication, it remains at the forefront of the digital communication revolution.
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How to Streamline your Business Communications for Increased Productivity

How to Streamline your Business Communications for Increased Productivity

Communications, notifications and information scattered across a variety of unlinked devices and applications cost the U.S. economy $650 billion annually, according to Taher Behbehani, CMO of BroadSoft. A study conducted by Chadwick Martin Bailey found that unified communications significantly chips away at these pervasive losses by linking disparate modes of communication and changing the way work gets done – saving as much as 20 minutes per employee daily due to efficiency gains. This makes Unified Communications (UCaaS) an organizational and business imperative.  

Why Unified Communications?

With WhatsApp, Zoom, Skype for Business and a host of other apps growing in popularity, there are more ways than ever to end up with disjointed communications. This can lead to gaps and delays that impede work getting done.

With Unified Communication Systems, you can access voicevideo, voicemail, instant messaging, employee presence information, conferencing, and web collaboration through a single platform — significantly improving your productivity. The right unified communications tools also give you a single interface for knitting together the various tools you use to perform your work. This may include office applications, enterprise software, team productivity tools, and even shared storage services such as OneDrive, Google Drive and Dropbox.

Streamline Business Communications for Increased Productivity​

Increase business productivity

The expected productivity and cost benefits of UCaaS solutions are a great driver for giving up your premises-based hardware (PBX) and making the move to the cloud. UC applications offer scalability and redundancy, perfect for businesses in flux. Perhaps more importantly, Uc also supports seamless access to business communication from any mobile device. Employees at organizations of all sizes have the potential to be more efficient and to work with greater flexibility. Consider all the steps involved with scheduling a traditional conference meeting. A modern UC solution can streamline each step of the process in comparison. These are powerful features that make it faster and easier to get work done
productivity increase

Save money on business communications

UCaaS reduces IT administrative burdens by shifting technology investments and maintenance burdens to your single service provider. The alternative requires separate products, administration and integration services for IM, voice and video. Which one would your IT team rather manage?
UCaaS provides flexible features that increase productivity, manage rising costs, and provide your business with a highly adaptable working infrastructure that supports varying job roles, from contact center agents to field workers.
productivity increase
Streamline Business Communications for Increased Productivity​

Unified Communications features

Save your company money by completing projects faster using identity-based communication. Traditional communication solutions are typically device-centric and are often limited to just voice. With UCaaS, however, you call people, not devices. There is one assigned number per name, no matter if they’re calling from their computer, cell phone, or office phone. Communications can include text, voice, or video – and the mode used can change throughout the conversation without interruption.

Collaborating with and contacting your colleagues has never been more simple with features such as:

1. Multi-device Ringing

It’s easy for users to determine how they can be reached. Depending on user preference, one or many selected devices can ring simultaneously, in sequence, or by preference — fewer calls are missed and business gets done faster.

2. Presence/IMUCaaS

Display your current availability status on your instant messaging profile so others can see when you are available, busy, in a meeting, mobile or offline. By broadcasting your status, team members know when they can quickly ping you to get questions answered or when to check back later. The best part? You’ll experience fewer meetings, voicemail messages and emails.
In addition to manual toggle, a combination of keyboard activity, phone line status, calendar and location information is used to determine your availability. By chatting only your internal colleagues in the middle of important customer calls, for instance, your team can make important decisions without skipping a beat.

3. Multimodal Communications

Instead of calling someone, conversations today are often initiated in other ways, such as text or video. UC allows all conversation types to be part of the same thread. The modality of the conversation isn’t fixed to a certain type (such as audio) or limited to just one modality at a time. You can quickly pick up conversations where they left off since the chat, recording and/or documents are all linked within the UCaaS application. Persistent availability, irrespective of the device, lead you to better communication and higher productivity.

4. Mobile Clients

Phone numbers remain company property, even though the device may not. UCaaS eliminates the geographic restrictions of both work and the work phone. For exam- ple, many companies are now leveraging employee-owned mobile devices to cut their overall technology costs. A mobile client makes calls that originate from the employee device look as if they are made from an office phone instead. Employees can work from where they choose on their de- vice of choice and keep their personal number private.
Voip Numbers

Training employees on communication systems

UCaaS is a solution meant to streamline communications, but simply acquiring the technology is not enough. Training matters. Organizations are advised to carefully plan how best to promote widespread adoption and engage others in the launch process early on. Training will ensure those benefits are fast-tracked and that you reap the full benefits of your investment.
We’ve all been there. You launch a new service and you have limited adoption. Superusers may have gotten what they needed, but what about the rest of your team? Learning UCaaS properly can transform the way you work, engage, and communicate. Unfortu- nately, it is often bypassed. A recent Softchoice survey regarding UC adoption found that a third of employees receive no education at all regarding new services. Studies consistently link this decision to bypass end-user training to short-sighted attempts to save money. Cost savings fail to materialize, though, if employees don’t get on board.
UC Adoption is plug-and-play, meaning calls can be made immediately and you waste no down time switching solutions. Many aspects of UCaaS are highly intuitive and easy to pick up on your own. You can easily make and receive calls without training or a manual, for instance. However, for more advanced features, your service provider will need to update training as system upgrades occur. That means IT and training staff aren’t burdened with developing training courses — they can simply adapt the new training to their needs. Users can start with the features they are accustomed to and then learn the new, advanced features later. It isn’t an “all or nothing” usage.
You can also teach a small number of coworkers how to perform internal training, saving money on external vendors. This also helps you to customize training to your organization and to the terminology you use. Lunch-and-learns, demos, and “bring your device to work” days can teach users how to streamline and simplify communications and get work done using their favorite endpoint.
Take into account the communications patterns among those in different job roles. For example, contact center agents use communications differently than someone working on the manufacturing floor. By personalizing the training ex- perience, you can boost adoption of cost-saving productivity features.
Voip Numbers

Start streamlining your business communications today

Contact OneCloudNetworks at info@OneCloudNetworks.com for a free assessment of how cloud communications can support your business by providing streamlined tools you need.

Secure Business Communications

Secure Business Communications

Are your communications at risk? With the rise of video conferencing platforms and call apps, companies have fallen concerned with the security of their communications. And rightfully so…

3 out 4 of today’s mobile apps would fail basic security tests

One survey showed that 54% of organizations confirmed a non-senior management employee lost a device, and 49% reported a device stolen within the past year

9 out of 10 lost or stolen devices contained work-related information.

Only cloud-based service providers are equipped to provide the security your organization needs for lock-tight protection..
Secure Business Communications​

Today’s Cyber Criminals are Advanced

Protecting your company has never been more vital.
Sophisticated Denial-of-Service Attacks are constantly compromising the availability of your IT systems, while unsecured mobile devices and apps that connect to your network can leave communications, passwords, and other sensitive data open to theft.
To stay ahead of the risks, many companies are looking for experts with the specialized skills needed to protect their organization. That means security experts are in great demand — and short supply. There are simply too few individuals with the specialized skills businesses need, so the talent gap is growing.

Secure your Business Communications

Only cloud-based service providers are equipped to provide the security your organization needs for lock-tight protection. That’s because the cloud provides a single, trusted, and reliable resource that secures your apps, devices, and network transmission path.
Here are five ways the cloud supports and protects your headquarters, remote offices, and mobile workers, wherever they travel.

1. Confidentiality through Encryption & Authentication

Keep your secrets and protect vital business data, both while it is stored and while it passes over a network. Encryption alone is not enough. You need sophisticated cryptographic routines that can authenticate users and devices, as well as protect data as it travels to, from, and across the Internet.
Cloud communication solutions provide well-known cryptographic algorithms, certificates and protocols recommended by top security experts, including:

2. Integrity of Infrastructure

Integrity is about making your server and client software hard for hackers to break into. Secure software design and coding, proper configuration, and careful monitoring are essential to make certain there are no abnormalities that signal potential risks.
UC-ONE provides hardening scripts that follow hundreds of internationally recognized guidelines and benchmarks from respected organizations, such as the Center for Internet Security and the National Institute of Standards and Technology (NIST). You can expect:

3. More Availability, Less Downtime

Availability involves keeping your systems running at all times. Many factors can impact availability. Human mistakes, like overloading an electrical circuit in a data center, are common.
Being hit by a Denial-of-Service Attack that ties up your network, or a rogue backhoe digging up the communication lines connecting your data center to the outside world, are also possible. At any time, you might also be affected by an earthquake, hurricane, or other natural disaster.
Cloud-based communication solutions provide:

4. Expert Support with 24/7 Customer Service

You shouldn’t have to find and hire expert personnel to set up and run the features of your communication platform. With cloud communications, your service provider is responsible for installing the underlying security features and keeping them current. Rest easy knowing that true experts are in charge.
Cloud communication solutions provide:

5. Quality Assurance

Every company will say its products have “great security.” But assurance involves an independent, third-party confirmation that the right steps have been taken to assure your communication resources are protected and will be there when needed.
UC-ONE is assured by independent certifications and benchmarks that measure whether security is being handled properly, including:

Protect Your Business Communications by Moving to the Cloud

End your security headaches once and for all. OneCloud Networks offers secure cloud communication services and virtual private networks that can deliver the confidentiality, integrity, availability, manageability, and assurance your company needs. Our rock-solid delivery platform provides feature-rich services and is backed by a track-record for exceptional customer service.
Contact us today to find out more.

Start streamlining your business communications today

Contact OneCloudNetworks at info@OneCloudNetworks.com for a free assessment of how cloud communications can support your business by providing streamlined tools you need.

How to Choose the Right Business Phone System

How to Choose the Right Business Phone System

How To Choose The Right Business Phone System

Top 3 Factors to Consider

If you can’t decide whether to buy a new Private Branch Exchange (PBX) or to move your business to Voice Over Internet Protocol (VoIP), you’re not alone. Each business communication system has very different features, benefits, and cost models, which makes it hard to conduct a traditional head-to-head comparison.
Usually, when deciding on new business tools, most of us start with evaluating the total cost of ownership – how much it will cost us to invest in the new solution and to maintain and use it from year to year.  But the cost isn’t the only consideration you should weigh. Risk and value are equally critical.

The three main factors to consider when choosing the right business phone system:

How to Choose the Right Business Phone System
Consider How Much the Phone System Costs​
Premises PBX and cloud-based communication services are based on two widely divergent cost models.  A PBX requires an initial capital investment, followed by ongoing operations and maintenance costs. A cloud-based communication service, on the other hand, is offered for a fixed licensing fee.
Consider the following as you evaluate the two cost models:

1. Budget Predictability

With a premises-based PBX, costs can be tough to predict. You never know when a component will fail or your business will exceed its PBX capacity. With cloud communications, you pay a predictable licensing fee. You know precisely what your costs will be, month by month and year by year.

2. Escalating Support Costs with Equipment Age

Support and maintenance costs can quickly outstrip your initial capital outlay for hardware, and they soar higher as your equipment ages. With unified communications, your service provider manages your infrastructure, including all those costs and headaches.

3. Have You Looked Beyond The Obvious?

In addition to eliminating capital and maintenance costs, cloud communications may reduce or eliminate other operating expenses, such as long distance and broadband charges, conferencing and WebEx costs, as well as analog phone lines.

4. What Features Do You Need?

Adding a new contact center or deploying new productivity features like audio, web, and video conferencing, call recording, and collaboration tools can boost your business. But new features may require a costly infrastructure upgrade.

With cloud communications, you can easily add new services for a predictable monthly fee — no infrastructure investment required. The cost model is so compelling that 75 percent of organizations surveyed about their contact center needs to be predicted they would move to a cloud-based platform.

How To Choose The Right Business Phone System​

Phone System Risk Factors to Consider

Even the cheapest solution may not be the best if it limits your choices or leads to costly outages.
When choosing your business’s phone system, consider the following:

1. Business Staffing Changes.

Buying hardware is a guessing game. You can quickly outgrow your PBX or waste hard-earned capital for capacity that sits unused. With cloud communication services, you pay for precisely what you need and can easily scale up or down to match your business’s fluctuating demand
How To Choose The Right Business Phone System​

2. Tolerance For Downtime.

Communication is vital to almost every business’s operations. You probably won’t want downtime for any reason, even updates or repairs.

 

With the cloud, you get a carrier-grade infrastructure, independent from local power, networks or systems. Even if your offices are inaccessible, you can work from any Internet connection or cellular device. With a PBX, you will need to invest in duplicate hardware to ensure the same level of protection. Cloud communications relies on wifi support, but can be protected by LTE failover services in case of emergency.

3. Are You Worried About Making The Right Technology Moves?

If you bet on the wrong technology or your new PBX fails to deliver as promised, your investment is sunk as you’ve invested in hardware. With cloud communications, your service provider assumes responsibility for technology acquisitions and upgrades that keep pace with the market, with service-level agreements guaranteeing performance. If you are disappointed for any reason, you can simply move to a new provider.

4. Calculate Your Risk Tolerance.

Deploying a new PBX can be time-consuming and complex. And there’s that nerve-wracking moment when you have to decide whether to “go live.” With cloud- communications, you can radically reduce deployment time, complexity and risk. You can even make a phased transition – integrating your existing PBX into your new cloud infrastructure so the two operate side-by-side. You can transition individuals, teams or locations as you are ready, while maintaining your current dial plan and extensions.
How To Choose The Right Business Phone System​
It’s important to think through how your communication choices will impact your day-to-day operations.

1. Team Collaboration

Unless you work in a vacuum, the answer is probably yes. Cloud communications can give you a leg up to your competition.

Online collaboration tools let you set up shared workspaces where teams can store files, notes and task lists, hold voice or video conferences, use IM, share screens and stay on top of the same set of information. These are features a PBX won’t be able to match.

2. Communication with Remote or Mobile Workers

With the cloud, it becomes simple to give each employee the same secure, productivity-enhancing tools for voice, video and information-sharing, regardless of where they work or travel. Remote workers can “plug and play” from any Internet connection.   Mobile workers can take their work number with them on their smartphone. When members of your team can work seamlessly from anywhere, your business becomes more responsive to customers and prospects.

3. Is It Hard For Your IT Team To Keep Up With Demand?

If your IT team is stretched to the max, cloud communications can help. Most of the heavy lifting is the responsibility of your service provider. Simple, intuitive online tools help you take care of day-to-day administration, including security protocols, moves, adds and changes.

4. Stay on Task

Walk into any business and you’ll find communications, calendar alerts and information scattered across devices and applications. Workers waste a lot of time trying to find what they need, when they need it.

 

Cloud communications can end the productivity drain by aggregating notifications, information, and interactions from multiple sources and serving it up in context, when you need it. You can even integrate communications directly into the apps you use every day – from Salesforce to Google G Suite and Office 365.